The effect of communication channels on promise-making and
promise-keeping: Experimental evidence

J 2017

The effect of communication channels on promise-making and promise-keeping: Experimental evidence

REGGIANI, Tommaso and Julian CONRADS

Basic information

Original name

The effect of communication channels on promise-making and promise-keeping: Experimental evidence

Authors

REGGIANI, Tommaso and Julian CONRADS

Edition

Journal of Economic Interaction and Coordination, USA, Springer, 2017, 1860-711X

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50200 5.2 Economics and Business

Country of publisher

United States of America

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

URL

Impact factor

Impact factor: 1.250

DOI

http://dx.doi.org/10.1007/s11403-016-0177-9

UT WoS

000408412700006

Keywords in English

Promises - Communication - Helping - Experimental economics - Organizational behavior

Abstract

V originále

In modern organizations, new communication channels are reshaping the way in which people get in touch, interact and cooperate. This paper, adopting an experimental economics framework, investigates the effect of different communication channels on promise-making and promise-keeping in an organizational context. Inspired by Ellingsen and Johannesson (Econ J 114:397–420, 2004), five experimental treatments differ with respect to the communication channel employed to solicit a promise of cooperation, i.e., face-to-face, phone call, chat room, and two different sorts of computer-mediated communication. The more direct and synchronous (face-to-face, phone, chat room) the interpersonal interaction is, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments, as more indirect channels (computer-mediated) do not perform statistically worse than the direct and synchronous channels.

Citovat

REGGIANI, Tommaso and Julian CONRADS. The effect of communication channels on promise-making and promise-keeping: Experimental evidence. Journal of Economic Interaction and Coordination. USA: Springer, 2017, vol. 12, No 3, p. 595-611, 15 pp. ISSN 1860-711X. Available from: https://dx.doi.org/10.1007/s11403-016-0177-9.

@article{1389123,
   author = {Reggiani, Tommaso and Conrads, Julian},
   article_location = {USA},
   article_number = {3},
   doi = {http://dx.doi.org/10.1007/s11403-016-0177-9},
   keywords = {Promises - Communication - Helping - Experimental economics - Organizational behavior},
   language = {eng},
   issn = {1860-711X},
   journal = {Journal of Economic Interaction and Coordination},
   title = {The effect of communication channels on promise-making and promise-keeping: Experimental evidence},
   url = {https://link.springer.com/article/10.1007/s11403-016-0177-9},
   volume = {12},
   year = {2017}
}

TY  - JOUR
ID  - 1389123
AU  - Reggiani, Tommaso - Conrads, Julian
PY  - 2017
TI  - The effect of communication channels on promise-making and promise-keeping: Experimental evidence
JF  - Journal of Economic Interaction and Coordination
VL  - 12
IS  - 3
SP  - 595-611
EP  - 595-611
PB  - Springer
SN  - 1860711X
KW  - Promises - Communication - Helping  - Experimental economics - Organizational behavior
UR  - https://link.springer.com/article/10.1007/s11403-016-0177-9
L2  - https://link.springer.com/article/10.1007/s11403-016-0177-9
N2  - In modern organizations, new communication channels are reshaping the way in which people get in touch, interact and cooperate. This paper, adopting an experimental economics framework, investigates the effect of different communication channels on promise-making and promise-keeping in an organizational context. Inspired by Ellingsen and Johannesson (Econ J 114:397–420, 2004), five experimental treatments differ with respect to the communication channel employed to solicit a promise of cooperation, i.e., face-to-face, phone call, chat room, and two different sorts of computer-mediated communication. The more direct and synchronous (face-to-face, phone, chat room) the interpersonal interaction is, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments, as more indirect channels (computer-mediated) do not perform statistically worse than the direct and synchronous channels.
ER  -

REGGIANI, Tommaso and Julian CONRADS. The effect of communication channels on promise-making and promise-keeping: Experimental evidence. \textit{Journal of Economic Interaction and Coordination}. USA: Springer, 2017, vol.~12, No~3, p.~595-611, 15 pp. ISSN~1860-711X. Available from: https://dx.doi.org/10.1007/s11403-016-0177-9.

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