ŠKAPA, Radoslav. Reverse Logistics and Its Feedback Function in Service Companies. 2017. ISSN 2372-5885.
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Basic information
Original name Reverse Logistics and Its Feedback Function in Service Companies
Authors ŠKAPA, Radoslav (203 Czech Republic, guarantor, belonging to the institution).
Edition 2017.
Other information
Original language English
Type of outcome Conference abstract
Field of Study 50204 Business and management
Country of publisher Italy
Confidentiality degree is not subject to a state or trade secret
WWW URL
RIV identification code RIV/00216224:14560/17:00095452
Organization unit Faculty of Economics and Administration
ISSN 2372-5885
Keywords in English customer feedback; reverse logistics; literature review
Tags International impact, Reviewed
Changed by Changed by: doc. Ing. Radoslav Škapa, Ph.D., učo 10072. Changed: 19/1/2019 14:10.
Abstract
The article presents the literature review on feedback function of RL in service companies (service chains).
Links
GA16-16260S, research and development projectName: Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování
Investor: Czech Science Foundation
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