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@proceedings{1405593, author = {Škapa, Radoslav}, keywords = {customer feedback; reverse logistics; literature review}, language = {eng}, title = {Reverse Logistics and Its Feedback Function in Service Companies}, url = {http://gloserv.org/wp-content/uploads/GLOSERV_2017_Conference_Proceedings.pdf}, year = {2017} }
TY - CONF ID - 1405593 AU - Škapa, Radoslav PY - 2017 TI - Reverse Logistics and Its Feedback Function in Service Companies KW - customer feedback KW - reverse logistics KW - literature review UR - http://gloserv.org/wp-content/uploads/GLOSERV_2017_Conference_Proceedings.pdf N2 - The article presents the literature review on feedback function of RL in service companies (service chains). ER -
ŠKAPA, Radoslav. \textit{Reverse Logistics and Its Feedback Function in Service Companies}. 2017. ISSN~2372-5885.
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