Detailed Information on Publication Record
2017
Quality Management and its Impact on Business Performance
SUCHÁNEK, Petr and Alena KLAPALOVÁBasic information
Original name
Quality Management and its Impact on Business Performance
Authors
SUCHÁNEK, Petr (203 Czech Republic, guarantor, belonging to the institution) and Alena KLAPALOVÁ (203 Czech Republic, belonging to the institution)
Edition
Ružomberok, The Poprad Economic and Management Forum 2017, p. 100-110, 11 pp. 2017
Publisher
Catholic University in Ružomberok
Other information
Language
English
Type of outcome
Stať ve sborníku
Field of Study
50204 Business and management
Country of publisher
Slovakia
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
RIV identification code
RIV/00216224:14560/17:00095460
Organization unit
Faculty of Economics and Administration
ISBN
978-80-561-0519-1
UT WoS
000455255500010
Keywords in English
quality planning; responsibility; quality management system; integration; formalization; quality measurement; productivity; competitiveness
Tags
International impact, Reviewed
Změněno: 23/1/2019 13:46, doc. Ing. Bc. Petr Suchánek, Ph.D.
Abstract
V originále
The subject of this article is selected quality factors in companies and their branches across the Czech Republic, and their influence on the performance of these enterprises. The aim of this article is to identify the differences in quality management (its selected characteristics) within efficient and less efficient enterprises. The research was conducted using a questionnaire for a total of 55 enterprises. A specific question from the questionnaire was used to divide the enterprises into efficient and less efficient. The characteristics for quality management were identified within the groups of efficient and less efficient enterprises, and subsequently the statistically significant differences were found between these two groups of enterprises. The statistical significance was set at a level of 90%. The differences between both groups of enterprises were determined using a pairwise comparison method, including the appropriate tests. The results show that there are differences in the degree of formalization and integration of the quality-management system between both groups of companies, with efficient enterprises also having a designated post more often which is responsible for quality management at the level of quality planning. Further differences are in the existence/absence of a quality-management system and in the use of methods and tools for determining customer satisfaction. Efficient enterprises also tend to concur that quality management leads to the support, maintenance and growth of the company's competitiveness in terms of increased productivity.
Links
| GA16-16260S, research and development project |
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