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@inproceedings{1405993,
author = {Suchánek, Petr and Klapalová, Alena},
address = {Ružomberok},
booktitle = {The Poprad Economic and Management Forum 2017},
editor = {Peter Madzík, PhD.},
keywords = {quality planning; responsibility; quality management system; integration; formalization; quality measurement; productivity; competitiveness},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Ružomberok},
isbn = {978-80-561-0519-1},
pages = {100-110},
publisher = {Catholic University in Ružomberok},
title = {Quality Management and its Impact on Business Performance},
year = {2017}
}
TY - JOUR
ID - 1405993
AU - Suchánek, Petr - Klapalová, Alena
PY - 2017
TI - Quality Management and its Impact on Business Performance
PB - Catholic University in Ružomberok
CY - Ružomberok
SN - 9788056105191
KW - quality planning
KW - responsibility
KW - quality management system
KW - integration
KW - formalization
KW - quality measurement
KW - productivity
KW - competitiveness
N2 - The subject of this article is selected quality factors in companies and their branches across the Czech Republic, and their influence on the performance of these enterprises. The aim of this article is to identify the differences in quality management (its selected characteristics) within efficient and less efficient enterprises. The research was conducted using a questionnaire for a total of 55 enterprises. A specific question from the questionnaire was used to divide the enterprises into efficient and less efficient. The characteristics for quality management were identified within the groups of efficient and less efficient enterprises, and subsequently the statistically significant differences were found between these two groups of enterprises. The statistical significance was set at a level of 90%. The differences between both groups of enterprises were determined using a pairwise comparison method, including the appropriate tests. The results show that there are differences in the degree of formalization and integration of the quality-management system between both groups of companies, with efficient enterprises also having a designated post more often which is responsible for quality management at the level of quality planning. Further differences are in the existence/absence of a quality-management system and in the use of methods and tools for determining customer satisfaction. Efficient enterprises also tend to concur that quality management leads to the support, maintenance and growth of the company's competitiveness in terms of increased productivity.
ER -
SUCHÁNEK, Petr and Alena KLAPALOVÁ. Quality Management and its Impact on Business Performance. Online. In Peter Madzík, PhD. \textit{The Poprad Economic and Management Forum 2017}. Ružomberok: Catholic University in Ružomberok, 2017, p.~100-110. ISBN~978-80-561-0519-1.
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