Perceived Importance of Innovation, Knowledge Management Maturity, Returns Management Knowledge and Internal Integration

KLAPALOVÁ, Alena and Radoslav ŠKAPA. Perceived Importance of Innovation, Knowledge Management Maturity, Returns Management Knowledge and Internal Integration. Online. In Carlos Costa; Manuel Au-Yong-Oliveira; Marlene Paula; Castro Amorim. The Proceedings of the 13th European Conference on Innovation and Entrepreneurship ECIE 2018. Reading,UK: Academic Conferences and Publishing International Limited, 2018, p. 347-354. ISBN 978-1-911218-97-5.

Basic information

• Original name: Perceived Importance of Innovation, Knowledge Management Maturity, Returns Management Knowledge and Internal Integration
• Authors: KLAPALOVÁ, Alena (203 Czech Republic, guarantor, belonging to the institution) and Radoslav ŠKAPA (203 Czech Republic, belonging to the institution).
• Edition: Reading,UK, The Proceedings of the 13th European Conference on Innovation and Entrepreneurship ECIE 2018, p. 347-354, 8 pp. 2018.
• Publisher: Academic Conferences and Publishing International Limited

Other information

• Original language: English
• Type of outcome: Proceedings paper
• Field of Study: 50204 Business and management
• Country of publisher: United Kingdom of Great Britain and Northern Ireland
• Confidentiality degree: is not subject to a state or trade secret
• Publication form: electronic version available online
• RIV identification code: RIV/00216224:14560/18:00101257
• Organization unit: Faculty of Economics and Administration
• ISBN: 978-1-911218-97-5
• ISSN: 2049-1050
• Keywords in English: perceived importance of innovation; knowledge management maturity; internal cross-functional integration; returns management knowledge
• Tags: International impact, Reviewed

Abstract

The aim of this paper is to determine relationships between the perceived importance of innovation (PII) by managers, knowledge management maturity (KMM), returns management knowledge (RMK) and internal cross-functional integration and coordination (CFIC) among Czech firms. Returns management (RM) used to be the most neglected process in business (Norek, 2002) due to the dominance of forward-based thinking in value creation processes (de Brito, 2004). Innovative practices are highly recommended for managing returns and reverse logistics (RL) especially owing to many specific features of RM and limited space for making foresights (Richey et al, 2005; Bernon, Rossi and Cullen, 2011). High variability and complexity of tasks and, more difficult coordination of processes inside and across the firms related to manage returns requires increased information management needs, proper knowledge sharing and adequate KM (Meade and Sarkis, 2007). Schoenherr and Swink (2012) proved that CFIC is positively associated with the ability to transform and exploit knowledge obtained from the external partners (what is extremely important in the case of RM). In our model we test relationships between the PII, existed RMK, KMM and the level of the internal CFI. Based on a survey of 232 managers from the same number of firms from various industries and sectors in the Czech Republic, this study applies the structural equation modelling (SEM) to investigate proposed research model. Results show that the perceived importance of innovation has a positive link with KMM, RMK positively influences KMM, KMM has a positive link to the CFIC and the CFIC has a positive link to the PII.

Links

• GA16-16260S, research and development project: Name: Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování

Investor: Czech Science Foundation