KAŇOVSKÁ, Lucie and Eva TOMÁŠKOVÁ. The Impact of Service Offering on Business Performance in Electrical Engineering Companies. European Research Studies. University of Pireaus, 2018, vol. 21, No 4, p. 92-108. ISSN 1108-2976.
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Basic information
Original name The Impact of Service Offering on Business Performance in Electrical Engineering Companies
Authors KAŇOVSKÁ, Lucie (203 Czech Republic) and Eva TOMÁŠKOVÁ (203 Czech Republic, guarantor, belonging to the institution).
Edition European Research Studies, University of Pireaus, 2018, 1108-2976.
Other information
Original language English
Type of outcome Article in a journal
Field of Study 50204 Business and management
Country of publisher Greece
Confidentiality degree is not subject to a state or trade secret
WWW Open access časopisu
RIV identification code RIV/00216224:14220/18:00106570
Organization unit Faculty of Law
Keywords (in Czech) Services in product-oriented companies; service offering; business performance; manufacturers of electrical equipment and components.
Keywords in English Services in product-oriented companies; service offering; business performance; manufacturers of electrical equipment and components.
Tags rivok
Tags International impact, Reviewed
Changed by Changed by: Mgr. Petra Georgala, učo 32967. Changed: 13. 7. 2020 16:27.
Abstract
The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.
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