Detailed Information on Publication Record
2019
Dealing with the Unexpected. The Misery of Experts.
BORN, Eva, Johannes LEHNER and Rainer BORNBasic information
Original name
Dealing with the Unexpected. The Misery of Experts.
Authors
BORN, Eva (40 Austria, guarantor, belonging to the institution), Johannes LEHNER (40 Austria) and Rainer BORN (40 Austria, belonging to the institution)
Edition
Scientific Perspectives of Strategic Thinking. Interdisciplinary Symposium: "Motivation, Intentionality, and Strategic Decision Making". Austrian National Defence Academy, Vienna, 2019
Other information
Language
English
Type of outcome
Vyžádané přednášky
Field of Study
50204 Business and management
Country of publisher
Austria
Confidentiality degree
není předmětem státního či obchodního tajemství
References:
RIV identification code
RIV/00216224:14560/19:00110047
Organization unit
Faculty of Economics and Administration
Keywords in English
skills development; expertise; managing the unexpected
Změněno: 5/1/2020 02:45, Mag. Dr. Eva Born
Abstract
V originále
Based on a review and critique of extant literature on expertise we develop a model for describing the necessary requirements for experts’ ability to deal with unexpected situations. This model is rooted in the neo-pragmatist view on fallibilism, which both acknowledges the need for expertise and its limitations. In particular, experts’ practice is explained as the mapping of problem and solutions states (reality) to problem statements and solution statements (representation). To achieve this mapping, two types of knowledge are required: First, rules knowledge and domain specific expertise, and second, background knowledge and folk knowledge. While traditional views on expertise emphasize the first type of knowledge, we propose that the ability to deal with unexpected situations is especially dependent on the development of the second type of knowledge. We explain and discuss the model by referring to existing empirical examples.