p 2019

Dealing with the Unexpected. The Misery of Experts.

BORN, Eva, Johannes LEHNER and Rainer BORN

Basic information

Original name

Dealing with the Unexpected. The Misery of Experts.

Authors

BORN, Eva (40 Austria, guarantor, belonging to the institution), Johannes LEHNER (40 Austria) and Rainer BORN (40 Austria, belonging to the institution)

Edition

Scientific Perspectives of Strategic Thinking. Interdisciplinary Symposium: "Motivation, Intentionality, and Strategic Decision Making". Austrian National Defence Academy, Vienna, 2019

Other information

Language

English

Type of outcome

Vyžádané přednášky

Field of Study

50204 Business and management

Country of publisher

Austria

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

RIV identification code

RIV/00216224:14560/19:00110047

Organization unit

Faculty of Economics and Administration

Keywords in English

skills development; expertise; managing the unexpected
Změněno: 5/1/2020 02:45, Mag. Dr. Eva Born

Abstract

V originále

Based on a review and critique of extant literature on expertise we develop a model for describing the necessary requirements for experts’ ability to deal with unexpected situations. This model is rooted in the neo-pragmatist view on fallibilism, which both acknowledges the need for expertise and its limitations. In particular, experts’ practice is explained as the mapping of problem and solutions states (reality) to problem statements and solution statements (representation). To achieve this mapping, two types of knowledge are required: First, rules knowledge and domain specific expertise, and second, background knowledge and folk knowledge. While traditional views on expertise emphasize the first type of knowledge, we propose that the ability to deal with unexpected situations is especially dependent on the development of the second type of knowledge. We explain and discuss the model by referring to existing empirical examples.