Detailed Information on Publication Record
2019
Customer product returns – feedback and knowledge management
KLAPALOVÁ, AlenaBasic information
Original name
Customer product returns – feedback and knowledge management
Authors
KLAPALOVÁ, Alena (203 Czech Republic, guarantor, belonging to the institution)
Edition
Measuring Business Excellence, 2019, 1368-3047
Other information
Language
English
Type of outcome
Článek v odborném periodiku
Field of Study
50204 Business and management
Country of publisher
United Kingdom of Great Britain and Northern Ireland
Confidentiality degree
není předmětem státního či obchodního tajemství
References:
RIV identification code
RIV/00216224:14560/19:00107552
Organization unit
Faculty of Economics and Administration
UT WoS
000485928900005
Keywords in English
product returns; feedback; knowledge management; soft systems methodology; case study
Tags
International impact, Reviewed
Změněno: 8/4/2020 11:25, Mgr. Daniela Marcollová
Abstract
V originále
The purpose of this paper is to provide a multidimensional understanding of the management of feedback from customer product returns and the management practices that lead to the occurrence of product returns in the context of knowledge management. The characteristics of product returns indicate that to manage them requires specific knowledge management, as the nature of their management is rather complex.
Links
GA16-16260S, research and development project |
|