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@article{1550639, author = {Lukášová, Růžena and Kucharova, Daria}, article_number = {4}, doi = {http://dx.doi.org/10.11118/actaun201906741049}, keywords = {service quality customer satisfaction higher education institutions}, language = {eng}, issn = {1211-8516}, journal = {Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis}, title = {Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study}, url = {http://dx.doi.org/10.11118/actaun201906741049}, volume = {67}, year = {2019} }
TY - JOUR ID - 1550639 AU - Lukášová, Růžena - Kucharova, Daria PY - 2019 TI - Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study JF - Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis VL - 67 IS - 4 SP - 1049-1060 EP - 1049-1060 SN - 12118516 KW - service quality customer satisfaction higher education institutions UR - http://dx.doi.org/10.11118/actaun201906741049 L2 - http://dx.doi.org/10.11118/actaun201906741049 N2 - The objective of the research presented in the article was - using the qualitative research methods - to identify the criteria of satisfaction with universities from the perspective of Czech students of economy-oriented study programs. The identified categories of criteria of satisfaction and their corresponding attributes can serve as the basis for practical reflection on improving the quality of services provided by universities as well as the basis for developing a tool to measure student satisfaction. ER -
LUKÁŠOVÁ, Růžena a Daria KUCHAROVA. Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study. \textit{Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis}. 2019, roč.~67, č.~4, s.~1049-1060. ISSN~1211-8516. Dostupné z: https://dx.doi.org/10.11118/actaun201906741049.
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