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@article{1550639,
author = {Lukášová, Růžena and Kucharova, Daria},
article_number = {4},
doi = {http://dx.doi.org/10.11118/actaun201906741049},
keywords = {service quality customer satisfaction higher education institutions},
language = {eng},
issn = {1211-8516},
journal = {Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis},
title = {Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study},
url = {http://dx.doi.org/10.11118/actaun201906741049},
volume = {67},
year = {2019}
}
TY - JOUR
ID - 1550639
AU - Lukášová, Růžena - Kucharova, Daria
PY - 2019
TI - Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study
JF - Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis
VL - 67
IS - 4
SP - 1049-1060
EP - 1049-1060
SN - 12118516
KW - service quality customer satisfaction higher education institutions
UR - http://dx.doi.org/10.11118/actaun201906741049
L2 - http://dx.doi.org/10.11118/actaun201906741049
N2 - The objective of the research presented in the article was - using the qualitative research methods - to identify the criteria of satisfaction with universities from the perspective of Czech students of economy-oriented study programs. The identified categories of criteria of satisfaction and their corresponding attributes can serve as the basis for practical reflection on improving the quality of services provided by universities as well as the basis for developing a tool to measure student satisfaction.
ER -
LUKÁŠOVÁ, Růžena and Daria KUCHAROVA. Criteria of Satisfaction with Universities from the Perspective of Czech Students: A Qualitative Research Study. \textit{Acta Universitatis Agriculturae at Silviculturae Mendelianae Brunensis}. 2019, vol.~67, No~4, p.~1049-1060. ISSN~1211-8516. Available from: https://dx.doi.org/10.11118/actaun201906741049.
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