| PLAČEK, Michal, David ŠPAČEK, František OCHRANA, Milan KŘÁPEK and Petra DVOŘÁKOVÁ. Does excellence matter? National quality awards and performance of Czech municipalities. The Journal of East European Management Studies. 2019, vol. 24, No 4, p. 589-613. ISSN 0949-6181. Available from: https://dx.doi.org/10.5771/0949-6181-2019-4-589. |
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@article{1567476,
author = {Plaček, Michal and Špaček, David and Ochrana, František and Křápek, Milan and Dvořáková, Petra},
article_number = {4},
doi = {http://dx.doi.org/10.5771/0949-6181-2019-4-589},
keywords = {public management; performance management; municipalities; Czech public administration},
language = {eng},
issn = {0949-6181},
journal = {The Journal of East European Management Studies},
title = {Does excellence matter? National quality awards and performance of Czech municipalities},
url = {http://dx.doi.org/10.5771/0949-6181-2019-4-589},
volume = {24},
year = {2019}
}
TY - JOUR
ID - 1567476
AU - Plaček, Michal - Špaček, David - Ochrana, František - Křápek, Milan - Dvořáková, Petra
PY - 2019
TI - Does excellence matter? National quality awards and performance of Czech municipalities
JF - The Journal of East European Management Studies
VL - 24
IS - 4
SP - 589-613
EP - 589-613
SN - 09496181
KW - public management
KW - performance management
KW - municipalities
KW - Czech public administration
UR - http://dx.doi.org/10.5771/0949-6181-2019-4-589
L2 - http://dx.doi.org/10.5771/0949-6181-2019-4-589
N2 - The purpose of this study is to discuss the influence of excellence in the use of performance management and quality improvements tools on performance of Czech municipalities, and especially their cost efficiency. Municipalities' performance is analyzed using data envelopment analysis focused on inputs. A quasi-experimental design is utilized and excelling municipalities are compared with two control groups. The first is represented by municipalities that use excellence models and quality improvement tools but have not been awarded a national excellence prize; the second by municipalities which do not use them. The results do not indicate any significant difference between the three groups of municipalities. This means that the excellence in utilization of performance management and quality improvement tools does not produce performance approaching that of cost efficiency.
ER -
PLAČEK, Michal, David ŠPAČEK, František OCHRANA, Milan KŘÁPEK and Petra DVOŘÁKOVÁ. Does excellence matter? National quality awards and performance of Czech municipalities. \textit{The Journal of East European Management Studies}. 2019, vol.~24, No~4, p.~589-613. ISSN~0949-6181. Available from: https://dx.doi.org/10.5771/0949-6181-2019-4-589.
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