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@inproceedings{1677819,
author = {Walletzký, Leonard and Carubbo, Luca and Ge, Mouzhi},
address = {Sinaia, Romania},
booktitle = {2019 23rd International Conference on System Theory, Control and Computing (ICSTCC)},
doi = {http://dx.doi.org/10.1109/ICSTCC.2019.8885800},
keywords = {Smart City; Multicontextual Environment; Service Design},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Sinaia, Romania},
isbn = {978-1-7281-0699-1},
pages = {101-106},
publisher = {IEEE},
title = {Modelling Service Design and Complexity for Multi-contextual Applications in Smart Cities},
url = {https://ieeexplore.ieee.org/document/8885800},
year = {2019}
}
TY - JOUR
ID - 1677819
AU - Walletzký, Leonard - Carubbo, Luca - Ge, Mouzhi
PY - 2019
TI - Modelling Service Design and Complexity for Multi-contextual Applications in Smart Cities
PB - IEEE
CY - Sinaia, Romania
SN - 9781728106991
KW - Smart City
KW - Multicontextual Environment
KW - Service Design
UR - https://ieeexplore.ieee.org/document/8885800
L2 - https://ieeexplore.ieee.org/document/8885800
N2 - The paper aims to model and analyse the way how complex services can be designed. The main issue of the complex service design is that stakeholders act within different contexts, because most cases are with more than one value proposition chains of services. The design of such complex services cannot be in isolation from other services in the entire service ecosystem. Therefore, this paper proposes a model to show how the service can be decomposed to atomic elements and how they can be used to design service with a better value proposition for service receivers. One of the most important roles in service modelling is the agent, which can be the provider, collaborator, or receiver of the service. The way how individual agents and teams are organized in the value proposition chain is a key factor for increasing service efficiency. Thus, the agents are usually distributed in different teams, serving for different services in different contexts. However, all those actions can be related, and mostly the relations are affecting the behaviour of agents in different environments. The paper is therefore to address how to describe the role of each agent in a specific context and connect it with the other contexts in service design. In order to validate the model, this paper demonstrates how to model the services in the smart mobility applications.
ER -
WALLETZKÝ, Leonard, Luca CARUBBO a Mouzhi GE. Modelling Service Design and Complexity for Multi-contextual Applications in Smart Cities. In \textit{2019 23rd International Conference on System Theory, Control and Computing (ICSTCC)}. Sinaia, Romania: IEEE. s.~101-106. ISBN~978-1-7281-0699-1. doi:10.1109/ICSTCC.2019.8885800. 2019.
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