Emerging Technologies in insurance sector: An evidence from scientific literature

ZIA, Adil and Prateek KALIA. Emerging Technologies in insurance sector: An evidence from scientific literature. Online. In Kiran Sood, Rajesh Kumar Dhanaraj, Balamurugan Balusamy, Simon Grima, R. Uma Maheshwari. Big Data: A Game Changer for Insurance Industry. First edition. Bingley (United Kingdom): Emerald Publishing Limited, 2022, p. 43-63. Emerald Studies in Finance, Insurance, and Risk Management. ISBN 978-1-80262-606-3. Available from: https://dx.doi.org/10.1108/978-1-80262-605-620221004.

Basic information

Original name

Emerging Technologies in insurance sector: An evidence from scientific literature

Authors

ZIA, Adil and Prateek KALIA (356 India, belonging to the institution)

Edition

First edition. Bingley (United Kingdom), Big Data: A Game Changer for Insurance Industry, p. 43-63, 21 pp. Emerald Studies in Finance, Insurance, and Risk Management, 2022

Publisher

Emerald Publishing Limited

---

Other information

Language

English

Type of outcome

Kapitola resp. kapitoly v odborné knize

Field of Study

50204 Business and management

Country of publisher

United Kingdom of Great Britain and Northern Ireland

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

References:

URL

RIV identification code

RIV/00216224:14560/22:00125496

Organization unit

Faculty of Economics and Administration

ISBN

978-1-80262-606-3

DOI

http://dx.doi.org/10.1108/978-1-80262-605-620221004

Keywords in English

Insurance; big data; artificial intelligence; chatbots; drones; predictive analytics

---

Abstract

V originále

where one technology is being replaced by another very quickly. Emerging technologies play more important roles in the insurance sector directly or indirectly. These technologies have a high potential to change the insur- ance paradigm. Purpose: In this chapter, we discuss emerging technologies such as artificial intelligence (AI), big data, blockchain, the internet of things (IoT), mo- bile technology, predictive analytics, social media, telematics, chatbots, low codes, and drones in the context of the insurance industry. Methodology: To carry out our analysis, we searched for data using the keywords for each technology from the Web of Science (WoS) coral data- base. Certain inclusion and exclusion criteria were formed for the articles and excluded for further analysis. R-studio was used for the data analysis and visualisation. Findings: It was found that the highest number of research articles pub- lished are related to big data, followed by AI and social media. The first ar- ticle on AI in insurance appeared in 1975. Social media is the highest cited new technology, whereas the low codes are the undiscovered paradigm for the insurance sector with no published research. Research on the impact of chatbots, drones, and mobile technology in the insurance industry is still at a nascent stage. We also noticed that the United States is leading the research on emerging technologies in the insurance sector. Implications: This chapter audits the emerging technologies in the insur- ance sector and identifies technological areas with the highest, least, or no research, dominant journals, authors, and countries. This holistic overview empowers managers and academicians to decide the future course of action.