Educational Psychology Aspects of Learning with Chatbots
without Artificial Intelligence : Suggestions for Designers

J 2023

Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers

ČERNÝ, Michal

Basic information

Original name

Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers

Authors

ČERNÝ, Michal (203 Czech Republic, guarantor, belonging to the institution)

Edition

European Journal of Investigation in Health, Psychology and Education, Basel, MDPI, 2023, 2254-9625

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

50301 Education, general; including training, pedagogy, didactics [and education systems]

Country of publisher

Switzerland

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

URL

Impact factor

Impact factor: 3.200 in 2022

RIV identification code

RIV/00216224:14210/23:00130345

Organization unit

Faculty of Arts

DOI

http://dx.doi.org/10.3390/ejihpe13020022

UT WoS

000938621200001

Keywords in English

chatbot; dialogue systems; information literacy; design through research; chatbot without AI; dialogue; e-learning; HCI

Abstract

V originále

Chatbots without artificial intelligence can play the role of practical and easy-to-implement learning objects in e-learning environments, allowing a reduction in social or psychological isolation. This research, with a sample of 79 students, explores the principles that need to be followed in designing this kind of chatbot in education in order to ensure an acceptable outcome for students. Research has shown that students interacting with a chatbot without artificial intelligence expect similar psychological and communicative responses to those of a live human, project the characteristics of the chatbot from the dialogue, and are taken aback when the chatbot does not understand or cannot help them sufficiently. The study is based on a design through research approach, in which students in information studies and library science interacted with a specific chatbot focused on information retrieval, and recorded their experiences and feelings in an online questionnaire. The study intends to find principles for the design of chatbots without artificial intelligence so that students feel comfortable interacting with them.

Citovat

ČERNÝ, Michal. Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers. European Journal of Investigation in Health, Psychology and Education. Basel: MDPI, 2023, vol. 13, No 2, p. 284-305. ISSN 2254-9625. Available from: https://dx.doi.org/10.3390/ejihpe13020022.

@article{2256798,
   author = {Černý, Michal},
   article_location = {Basel},
   article_number = {2},
   doi = {http://dx.doi.org/10.3390/ejihpe13020022},
   keywords = {chatbot; dialogue systems; information literacy; design through research; chatbot without AI; dialogue; e-learning; HCI},
   language = {eng},
   issn = {2254-9625},
   journal = {European Journal of Investigation in Health, Psychology and Education},
   title = {Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers},
   url = {https://www.mdpi.com/2254-9625/13/2/22},
   volume = {13},
   year = {2023}
}

TY  - JOUR
ID  - 2256798
AU  - Černý, Michal
PY  - 2023
TI  - Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers
JF  - European Journal of Investigation in Health, Psychology and Education
VL  - 13
IS  - 2
SP  - 284-305
EP  - 284-305
PB  - MDPI
SN  - 22549625
KW  - chatbot
KW  - dialogue systems
KW  - information literacy
KW  - design through research
KW  - chatbot without AI
KW  - dialogue
KW  - e-learning
KW  - HCI
UR  - https://www.mdpi.com/2254-9625/13/2/22
N2  - Chatbots without artificial intelligence can play the role of practical and easy-to-implement learning objects in e-learning environments, allowing a reduction in social or psychological isolation. This research, with a sample of 79 students, explores the principles that need to be followed in designing this kind of chatbot in education in order to ensure an acceptable outcome for students. Research has shown that students interacting with a chatbot without artificial intelligence expect similar psychological and communicative responses to those of a live human, project the characteristics of the chatbot from the dialogue, and are taken aback when the chatbot does not understand or cannot help them sufficiently. The study is based on a design through research approach, in which students in information studies and library science interacted with a specific chatbot focused on information retrieval, and recorded their experiences and feelings in an online questionnaire. The study intends to find principles for the design of chatbots without artificial intelligence so that students feel comfortable interacting with them.
ER  -

ČERNÝ, Michal. Educational Psychology Aspects of Learning with Chatbots without Artificial Intelligence : Suggestions for Designers. \textit{European Journal of Investigation in Health, Psychology and Education}. Basel: MDPI, 2023, vol.~13, No~2, p.~284-305. ISSN~2254-9625. Available from: https://dx.doi.org/10.3390/ejihpe13020022.

Detailed Information on Publication Record