ČERNÝ, Michal. Perceptions of the Design and Use Chatbots for Educational Purposes : A Dialogue Partner. Journal of Educators Online. Phoenix: Grand Canyon University, 2023, vol. 20, No 4, p. 1-26. ISSN 1547-500X. Available from: https://dx.doi.org/10.9743/JEO.2023.20.4.3.
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Basic information
Original name Perceptions of the Design and Use Chatbots for Educational Purposes : A Dialogue Partner
Authors ČERNÝ, Michal (203 Czech Republic, guarantor, belonging to the institution).
Edition Journal of Educators Online, Phoenix, Grand Canyon University, 2023, 1547-500X.
Other information
Original language English
Type of outcome Article in a journal
Field of Study 50301 Education, general; including training, pedagogy, didactics [and education systems]
Country of publisher United States of America
Confidentiality degree is not subject to a state or trade secret
WWW URL
RIV identification code RIV/00216224:14210/23:00134510
Organization unit Faculty of Arts
Doi http://dx.doi.org/10.9743/JEO.2023.20.4.3
Keywords in English review study; chatbot; qualitative research; librarian; artificial intelligence
Tags rivok
Tags International impact, Reviewed
Changed by Changed by: Mgr. Kateřina Rajsová, učo 438994. Changed: 9/5/2024 10:23.
Abstract
The study aims to analyse how professionals preparing to use technology in education reflect on the phenomenon of chatbots as learning objects. The study is divided into two parts. First, a systematic selection of 17 studies indexed in the Web of Science database focusing on using chatbots in education is made. From this study, six discourses are identified - a Chatbot is not human; a Chatbot is developed iteratively; a Chatbot is a solution to a specific educational problem; a Chatbot is a technological issue; a Chatbot is constituted by narrative and a distinct "psychology", and a Chatbot is always available with the correct information. In the second part of the study, the 29 respondents' responses (12 teaching librarians and 17 students of the Educational Technology course) are processed by qualitative analysis. The analysis uses the discourses obtained from the review study and examines their specific perception among this particular group. A key result is that even though the respondents worked with three chatbots without AI, they mention similar characteristics in their evaluation as they would apply to a live teacher. Thus, they understand chatbots as part of their learning environment without differentiating between living and non-living systems.
Links
TL02000040, research and development projectName: Platforma pro transfer znalostí: informační gramotnost pro středoškoláky v otevřeném mash-up virtuálním učebním prostředí (Acronym: TIGUP)
Investor: Technology Agency of the Czech Republic
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