J 2024

Providing compassionate care via eHealth

SU, Jing Jing, Jonathan BAYUO, Rose S Y LIN, Ladislav BAŤALÍK, Xi CHEN et. al.

Basic information

Original name

Providing compassionate care via eHealth

Authors

SU, Jing Jing, Jonathan BAYUO, Rose S Y LIN, Ladislav BAŤALÍK (203 Czech Republic, belonging to the institution), Xi CHEN, Hammoda ABU-ODAH and Engle Angela CHAN

Edition

NURSING ETHICS, LONDON, SAGE PUBLICATIONS LTD, 2024, 0969-7330

Other information

Language

English

Type of outcome

Článek v odborném periodiku

Field of Study

30304 Public and environmental health

Country of publisher

United Kingdom of Great Britain and Northern Ireland

Confidentiality degree

není předmětem státního či obchodního tajemství

References:

Impact factor

Impact factor: 4.200 in 2022

Organization unit

Faculty of Medicine

DOI

UT WoS

001145759000001

Keywords in English

Compassion; compassionate care; eHealth; healthcare professionals; nurse

Tags

Tags

International impact, Reviewed
Změněno: 5/11/2024 14:34, Mgr. Tereza Miškechová

Abstract

V originále

Background eHealth was widely used during the COVID-19 pandemic. Much attention was given to the technical aspects of eHealth, such as infrastructure and cost, while the soft skill of compassion remained underexplored. The wide belief in compassionate care is more compatible with in-person interactions but difficult to deliver via e-platforms where personal and environmental clues were lacking urges studying this topic. Purpose to explore the experience of delivering compassionate care via an eHealth platform among healthcare professionals working to contain the COVID-19 pandemic. Methods A qualitative study design with an interpretative phenomenological analysis approach was used. Twenty healthcare professionals (fifteen nurses and five physicians) who provided care using technology platforms, such as telephone hotlines, mobile apps, and social media, were interviewed individually.Ethical considerations Permission to conduct the study was obtained from the Institutional Review Board. Results Participants stated that "eHealth enabled compassionate care during the pandemic" by ensuring patient care availability and accessibility. They shared experiences of "communicating compassionate care via eHealth" with suggestions of addressing patients' needs with empathy, adopting a structured protocol to guide eHealth communication, and using more advanced visual-media methods to promote human-to-human interaction. They recommended "setting realistic mutual expectations" considering the limitations of eHealth in handling complex health situations and staffing shortages. Participants considered "low eHealth literacy hinders compassion." Additionally, they recommended the need for "institutional/system-level support to foster compassionate care." Conclusion Participants recognized the importance of integrating compassion into eHealth services. Promotion of compassionate care requires standardization of eHealth services with institutional and system-level support. This also includes preparing adequate staffing who can communicate compassionate care via eHealth, set realistic expectation, and adjust communication to eHealth literacy level while meeting the needs of their patients.