Investigating the impact of quality, technology and trust on
customers’ purchase intention and word-of-mouth in S-commerce

J 2025

Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce

KAKKAR, Amit; Prateek KALIA; Ashwani PANESAR a Rohit SOOD

Základní údaje

Originální název

Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce

Autoři

KAKKAR, Amit; Prateek KALIA; Ashwani PANESAR a Rohit SOOD

Vydání

ASLIB JOURNAL OF INFORMATION MANAGEMENT, ENGLAND, EMERALD GROUP PUBLISHING LTD, 2025, 2050-3806

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Stát vydavatele

Velká Británie a Severní Irsko

Utajení

není předmětem státního či obchodního tajemství

Odkazy

URL

Impakt faktor

Impact factor: 2.400 v roce 2023

Organizační jednotka

Ekonomicko-správní fakulta

DOI

http://dx.doi.org/10.1108/AJIM-09-2024-0764

UT WoS

001444892700001

EID Scopus

2-s2.0-105000028263

Klíčová slova anglicky

S-commerce, eWOM, Purchase intention, Quality, Technology, Trust

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 12. 6. 2025 14:35, Mgr. Alžběta Karolyiová

Anotace

V originále

Purpose – This study investigates the impact of quality, technology and trust on customers’ purchase intentions and word-of-mouth in S-commerce. Design/methodology/approach – Data were collected from 1,162 respondents in India using a quantitative methodology and convenience sampling. The conceptual model and hypotheses were examined using partial least squares structural equation modeling (PLS-SEM). Findings – The findings illustrate that perceived value is influenced by quality, technology and trust. Comprehending perceived value is essential for influencing customers’ buying choices and their inclination to promote favorable word-of-mouth regarding S-commerce websites. In addition, system quality was the most significant predictor among the nine predictors of perceived value for S-commerce sites. Originality/value – This study represents an initial investigation to elucidate the influence of quality, technology and trust on customers’ purchase intentions and word-of-mouth behavior during Indian consumers’ transition to social commerce, thereby enabling marketers to enhance their business and customer retention strategies.

Citovat

KAKKAR, Amit; Prateek KALIA; Ashwani PANESAR a Rohit SOOD. Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce. ASLIB JOURNAL OF INFORMATION MANAGEMENT. ENGLAND: EMERALD GROUP PUBLISHING LTD, 2025. ISSN 2050-3806. Dostupné z: https://dx.doi.org/10.1108/AJIM-09-2024-0764.

@article{2494277,
   author = {Kakkar, Amit and Kalia, Prateek and Panesar, Ashwani and Sood, Rohit},
   article_location = {ENGLAND},
   doi = {http://dx.doi.org/10.1108/AJIM-09-2024-0764},
   keywords = {S-commerce, eWOM, Purchase intention, Quality, Technology, Trust},
   language = {eng},
   issn = {2050-3806},
   journal = {ASLIB JOURNAL OF INFORMATION MANAGEMENT},
   title = {Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce},
   url = {https://www.emerald.com/insight/content/doi/10.1108/AJIM-09-2024-0764/full/html},
   year = {2025}
}

TY  - JOUR
ID  - 2494277
AU  - Kakkar, Amit - Kalia, Prateek - Panesar, Ashwani - Sood, Rohit
PY  - 2025
TI  - Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce
JF  - ASLIB JOURNAL OF INFORMATION MANAGEMENT
PB  - EMERALD GROUP PUBLISHING LTD
SN  - 20503806
KW  - S-commerce, eWOM, Purchase intention, Quality, Technology, Trust
UR  - https://www.emerald.com/insight/content/doi/10.1108/AJIM-09-2024-0764/full/html
N2  - Purpose – This study investigates the impact of quality, technology and trust on customers’ purchase intentions and word-of-mouth in S-commerce. Design/methodology/approach – Data were collected from 1,162 respondents in India using a quantitative methodology and convenience sampling. The conceptual model and hypotheses were examined using partial least squares structural equation modeling (PLS-SEM). Findings – The findings illustrate that perceived value is influenced by quality, technology and trust. Comprehending perceived value is essential for influencing customers’ buying choices and their inclination to promote favorable word-of-mouth regarding S-commerce websites. In addition, system quality was the most significant predictor among the nine predictors of perceived value for S-commerce sites. Originality/value – This study represents an initial investigation to elucidate the influence of quality, technology and trust on customers’ purchase intentions and word-of-mouth behavior during Indian consumers’ transition to social commerce, thereby enabling marketers to enhance their business and customer retention strategies.
ER  -

KAKKAR, Amit; Prateek KALIA; Ashwani PANESAR a Rohit SOOD. Investigating the impact of quality, technology and trust on customers’ purchase intention and word-of-mouth in S-commerce. \textit{ASLIB JOURNAL OF INFORMATION MANAGEMENT}. ENGLAND: EMERALD GROUP PUBLISHING LTD, 2025. ISSN~2050-3806. Dostupné z: https://dx.doi.org/10.1108/AJIM-09-2024-0764.

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