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@article{725607, author = {Špaček, David}, article_location = {Kaunas}, article_number = {43}, keywords = {public management; public administration reform; quality excellence models; Common Assessment Framework}, language = {eng}, issn = {1392-1142}, journal = {Organizaciju vadyba: sisteminiai tyrimai}, title = {Common Assessment Framework: potential and factual issues in the Czech administrative practice}, volume = {43}, year = {2007} }
TY - JOUR ID - 725607 AU - Špaček, David PY - 2007 TI - Common Assessment Framework: potential and factual issues in the Czech administrative practice JF - Organizaciju vadyba: sisteminiai tyrimai VL - 43 IS - 43 SP - 163 - 182 EP - 163 - 182 PB - Kaunas Vytauto Didžiojo Universitetas SN - 13921142 KW - public management KW - public administration reform KW - quality excellence models KW - Common Assessment Framework N2 - The paper introduces the importance of quality and basic ideas of the Common Assesment Framework (CAF), gives a background on the methodology of the research. The first part focuses on the quality management support of the Czech central institutions. The second part discusses the selected self-evaluation practice in relation to the claimed benefits and discussed issues of the instrument within the territorial public administration. The article is a part of the preparatory work on the grant of the Czech Science Foundation (Grant no. 402/07/1486 - Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations). ER -
ŠPAČEK, David. Common Assessment Framework: potential and factual issues in the Czech administrative practice. \textit{Organizaciju vadyba: sisteminiai tyrimai}. Kaunas: Kaunas Vytauto Didžiojo Universitetas, 2007, vol.~43, No~43, p.~163 - 182. ISSN~1392-1142.
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