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@article{748060, author = {Nunvářová, Svatava}, article_location = {Łódz}, article_number = {1}, keywords = {Public administration; public management; public services quality; citizens satisfaction; public services standards; municipalities}, language = {eng}, issn = {1896-1525}, journal = {European Spatial Research and Policy}, title = {Public services quality improvement and public services standards}, volume = {15/2008}, year = {2008} }
TY - JOUR ID - 748060 AU - Nunvářová, Svatava PY - 2008 TI - Public services quality improvement and public services standards JF - European Spatial Research and Policy VL - 15/2008 IS - 1 SP - 89-98 EP - 89-98 PB - Łódź University Press SN - 18961525 KW - Public administration KW - public management KW - public services quality KW - citizens satisfaction KW - public services standards KW - municipalities N2 - When the fundamental work on the reform of local public administration had been accomplished and the most of the problems arisen from the impossibility to sufficiently apply the principles of decentralization and the principles of subsidiarity in the public administration had been solved, more attention was focused on the modernization and the quality of the public sector. The public (citizens) with the substantial help of the media have requirements for the public administration concerning the speed and the efficiency of its activities and the quality of the provided services. The article presents chosen results of the project Measurement of Citizens Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations of Czech Science Foundation number 402/07/1486. ER -
NUNVÁŘOVÁ, Svatava. Public services quality improvement and public services standards. \textit{European Spatial Research and Policy}. Łódz: Łód\'z University Press, 2008, roč.~15/2008, č.~1, s.~89-98. ISSN~1896-1525.
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