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@inproceedings{764913,
author = {Špaček, David},
address = {Wien},
booktitle = {6th International Eastern Europe e|Gov Days: Result and Trends},
keywords = {e-government evaluation; e-participation; quality management; client satisfaction},
language = {eng},
location = {Wien},
isbn = {978-3-85403-233-5},
pages = {181-188},
publisher = {Österreichische Computer Gesellshaft},
title = {Quality, importance of participation and approaches to evaluation of public administration electronization},
year = {2008}
}
TY - JOUR
ID - 764913
AU - Špaček, David
PY - 2008
TI - Quality, importance of participation and approaches to evaluation of public administration electronization
PB - Österreichische Computer Gesellshaft
CY - Wien
SN - 9783854032335
KW - e-government evaluation
KW - e-participation
KW - quality management
KW - client satisfaction
N2 - The first part of the paper discusses the issue of public administration activities with regards to modern concepts of public management and trends of quality movement. The second part deals with aspects of quality in selected approaches to evaluation of public administration electronization. Discussed approaches reveal arguments that may question quality and rationality of e-government management. This article is a part of the work on the grant of the Czech Science Foundation Grant no. 402/07/1486 - Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations.
ER -
ŠPAČEK, David. Quality, importance of participation and approaches to evaluation of public administration electronization. In \textit{6th International Eastern Europe e$|$Gov Days: Result and Trends}. Wien: Österreichische Computer Gesellshaft, 2008, p.~181-188. ISBN~978-3-85403-233-5.
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