Detailed Information on Publication Record
2008
Quality Rhetoric and Citizens' Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration
ŠPAČEK, DavidBasic information
Original name
Quality Rhetoric and Citizens' Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration
Name in Czech
Rétorika kvality a měření spokojenosti občanů - vybraná praxe CAFu v české municipální veřejné správě
Authors
ŠPAČEK, David (203 Czech Republic, guarantor)
Edition
The International Journal of Knowledge, Culture & Change Management, Australia, Common Ground Publishing, 2008, 1447-9524
Other information
Language
English
Type of outcome
Článek v odborném periodiku
Field of Study
50600 5.6 Political science
Country of publisher
Australia
Confidentiality degree
není předmětem státního či obchodního tajemství
RIV identification code
RIV/00216224:14560/08:00025052
Organization unit
Faculty of Economics and Administration
Keywords in English
Public administration reform and modernization; Public management; Quality management; Citizen Satisfaction
Tags
Reviewed
Změněno: 8/4/2009 13:37, doc. Ing. David Špaček, Ph.D.
V originále
The movement of quality is visible across European public administrations. The paper discusses approaches to quality management in the Czech public administration. It focuses on selected municipal practice of the Common Assessment Framework (CAF). The paper is based particularly on the analysis of self-assessment reports produced by self-assessment teams of 12 municipalities which implemented the instrument. The analysis focuses on their self-evaluations of CAF 2002s criteria which require practice of participatory decision-making and measurement of citizens/clients satisfaction. The paper was elaborated with the support of the Czech Science Foundation (Grant no. 402/07/1486).
In Czech
The movement of quality is visible across European public administrations. The paper discusses approaches to quality management in the Czech public administration. It focuses on selected municipal practice of the Common Assessment Framework (CAF). The paper is based particularly on the analysis of self-assessment reports produced by self-assessment teams of 12 municipalities which implemented the instrument. The analysis focuses on their self-evaluations of CAF 2002s criteria which require practice of participatory decision-making and measurement of citizens/clients satisfaction. The paper was elaborated with the support of the Czech Science Foundation (Grant no. 402/07/1486).
Links
| GA402/07/1486, research and development project |
|