| STANÍČEK, Zdenko and Marek WINKLER. Service Systems Through the Prism of Conceptual Modeling. Service Science. Services Science Global, 2010, vol. 2, 1/2, p. 112-125, 13 pp. ISSN 2164-3970. Available from: https://dx.doi.org/10.1287/serv.2.1_2.112. |
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@article{888075,
author = {Staníček, Zdenko and Winkler, Marek},
article_number = {1/2},
doi = {http://dx.doi.org/10.1287/serv.2.1_2.112},
keywords = {service systems; conceptual modeling; semantics; value proposition; service decomposition; goal-driven},
language = {eng},
issn = {2164-3970},
journal = {Service Science},
title = {Service Systems Through the Prism of Conceptual Modeling},
url = {http://www.sersci.com/ServiceScience/magazine_details.php?id=5},
volume = {2},
year = {2010}
}
TY - JOUR
ID - 888075
AU - Staníček, Zdenko - Winkler, Marek
PY - 2010
TI - Service Systems Through the Prism of Conceptual Modeling
JF - Service Science
VL - 2
IS - 1/2
SP - 112-125
EP - 112-125
PB - Services Science Global
SN - 21643970
KW - service systems
KW - conceptual modeling
KW - semantics
KW - value proposition
KW - service decomposition
KW - goal-driven
UR - http://www.sersci.com/ServiceScience/magazine_details.php?id=5
N2 - We seek means of further improving the process of service innovation by providing conceptual framework that would uniformly model information about a service system. Since value co-creation is achieved through knowledge-based interactions, such a framework should be a connection-oriented one. We propose uniform approach to context-sensitive relationships modeling and representation, based on semantic conceptual modeling, suitable for modeling both service system interactions and information about a service system itself. Its application is illustrated on digital libraries domain. The proposed representation may be combined with goal-driven development methods to allow closer interconnection of goals and value proposition. The paper presents application of an original conceptual reference model of service system, which may provide more elaborated background for service innovation process.
ER -
STANÍČEK, Zdenko and Marek WINKLER. Service Systems Through the Prism of Conceptual Modeling. \textit{Service Science}. Services Science Global, 2010, vol.~2, 1/2, p.~112-125, 13 pp. ISSN~2164-3970. Available from: https://dx.doi.org/10.1287/serv.2.1\_{}2.112.
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