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SUCHÁNEK, Petr a Jiří ŠPALEK. Quality and Performance of the Company in the Czech Republic. Acta universitatis agriculturae et silviculturae Mendelianae Brunensis. Brno: Mendelova univerzita v Brně, 2012, roč. LX, č. 4, s. 351-362. ISSN 1211-8516.
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Základní údaje
Originální název Quality and Performance of the Company in the Czech Republic
Autoři SUCHÁNEK, Petr (203 Česká republika, garant, domácí) a Jiří ŠPALEK (203 Česká republika, domácí).
Vydání Acta universitatis agriculturae et silviculturae Mendelianae Brunensis, Brno, Mendelova univerzita v Brně, 2012, 1211-8516.
Další údaje
Originální jazyk angličtina
Typ výsledku Článek v odborném periodiku
Obor 50600 5.6 Political science
Stát vydavatele Česká republika
Utajení není předmětem státního či obchodního tajemství
Kód RIV RIV/00216224:14560/12:00060515
Organizační jednotka Ekonomicko-správní fakulta
Klíčová slova anglicky quality; performance; financial analysis; cluster analysis; customer satisfaction
Příznaky Recenzováno
Změnil Změnil: doc. Ing. Bc. Petr Suchánek, Ph.D., učo 1544. Změněno: 2. 8. 2012 11:39.
Quality management contributes to increasing the performance of an enterprise through the application of such working procedures which ensure in the end the output required by customers. It also ensures the realization of revenues and profi t for the enterprise. Quality is usually studied separately, whereas this analysis is focused on the elimination of confl icts and the resulting costs and ineffi ciencies in the company. Quality can also be seen in the narrower sense as a quality product which focuses on satisfying customer requirements. It is clear that quality management in the enterprise must lead to a quality product and customer satisfaction. Performance is also usually examined separately using the tools of fi nancial analysis (mainly ratios). What is lacking in research to date is the clear and conclusive interconnection of quality and performance and its parameters. The subject of this paper is the analysis of quality (with emphasis on product quality) and its infl uence on business performance (represented by selected fi nancial ratios). The aim of this article is to fi nd the level of product quality in a company and identify those quality factors aff ecting a company’s performance. The resulting interconnection of the parameters of quality and performance should guarantee that the infl uence (selected parameters) will be refl ected in the quality of business performance possible through the simultaneous management of quality control and infl uence on future business performance.
Zobrazeno: 24. 3. 2023 17:28