Publication Records

ŠPAČEK, David and Svatava NUNVÁŘOVÁ. Quality Management and Citizens' Satisfaction - Selected Practice of Czech Public Administration. In State and Administration in a Changing World. Bratislava: NISPAcee, 2009, 24 pp. ISBN 978-80-89013-44-9.

NUNVÁŘOVÁ, Svatava. Public services quality improvement and public services standards. European Spatial Research and Policy. Łódz: Łódź University Press, 2008, 15/2008, No 1, p. 89-98. ISSN 1896-1525.

NUNVÁŘOVÁ, Svatava. Selected Aspects of the Measurement of Customer´s Satisfaction with Public Services. International Journal of Interdisciplinary Social Sciences. Melbourne: Commonground Publishing, Ltd., 2008, vol. 3, No 6, p. 77 - 85. ISSN 1833-1882.