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2002
Problems of CRM in small and middle size companies
BINKA, Bohuslav
and
Petr SUCHÁNEK
. Problems of CRM in small and middle size companies. In
Small and medium firm management with computer support
. 1st ed. Brno: VUT fakulta podnikatelská, 2002, p. 7. 1. ISBN 80-86510-56-5.
More:
https://is.muni.cz/publication/405284/en
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