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@inproceedings{1363980,
author = {Loutocký, Pavel},
address = {Brno},
booktitle = {COFOLA INTERNATIONAL 2016},
editor = {Klára Drličková, Tereza Kyselovská},
keywords = {Online Dispute Resolution; Consumer; ODR platform; Alternative Dispute Resolution; ADR entity},
howpublished = {tištěná verze "print"},
language = {eng},
location = {Brno},
isbn = {978-80-210-8356-1},
pages = {254-268},
publisher = {Masaryk University},
title = {Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes},
url = {https://www.law.muni.cz/sborniky/cofola-international/cofola2016.pdf},
year = {2016}
}
TY - JOUR
ID - 1363980
AU - Loutocký, Pavel
PY - 2016
TI - Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes
PB - Masaryk University
CY - Brno
SN - 9788021083561
KW - Online Dispute Resolution
KW - Consumer
KW - ODR platform
KW - Alternative Dispute Resolution
KW - ADR entity
UR - https://www.law.muni.cz/sborniky/cofola-international/cofola2016.pdf
L2 - https://www.law.muni.cz/sborniky/cofola-international/cofola2016.pdf
N2 - Only 18% of consumers in the European Union have used the Internet to purchase a product abroad in 2014. The main reason is that they do not feel confident in online shopping. One of the key factors is lack of dispute resolution mechanisms which would be efficient and which would offer consumers proper mechanisms to deal with their dispute online in a fast way. The European Commission understood the potential of Online Dispute Resolution (ODR)) which is able to offer consumers an efficient solution to solve their dispute and it is trying to foster cross-border e-commerce by adopting the Regulation on Online Dispute Resolution for Consumer Disputes (which establishes ODR platform) and the Directive on Alternative Dispute Resolution for Consumer Disputes. The main aim of the article is to present aspects arising from using an ODR platform, which builds on a previous theoretical work of the author. The purpose of the article is to analyse impacts which arise from such dispute resolution and to discuss particular phases connected with the utilization of the ODR platform. The ODR platform should be fully operational and accessible to consumers from 15th February 2016.
ER -
LOUTOCKÝ, Pavel. Practical Impacts of the EU Regulation on Online Dispute Resolution for Consumer Disputes. In Klára Drličková, Tereza Kyselovská. \textit{COFOLA INTERNATIONAL 2016}. Brno: Masaryk University. s.~254-268. ISBN~978-80-210-8356-1. 2016.
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