The thesis focuses on the importance of supervision in social
services, particularly in shelters, where it supports workers
facing emotional strain and the risk of burnout. The aim is to
explore how supervision helps align expectations with the
realities of practice. The theoretical part describes the
structure of social services, the role of the social worker,
and the significance of supervision. The practical part uses
interviews with shelter staff to reveal their experiences with
supervision. The research confirms that supervision enhances
psychological resilience, supports personal growth and
stability, and recommends regular supervision to prevent
burnout.