Theses on a related topic (having the same keywords):

itsm, iso 20000, procesni model, quality of service, kvalita sluzeb, iso/iec 20000, ibm rational method composer, process model

Keywords ordered alphabetically | Keywords ordered by occurrence rate

1.
Boháčik, Tibor
Faculty: Faculty of Informatics
Year: 2013, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Procesní analýza oddělení Delivery SW firmy | Theses on a related topic Display description

2.
Košarišťan, Ľubomír
Faculty: Faculty of Informatics
Year: 2017, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Nástroje pro řízení servisních projektů menších a středních informačních systémů | Theses on a related topic

3.
Kutálek, David
Faculty: Faculty of Informatics
Year: 2006, studies completed, degree conferred: Mgr.
Programme/field: Informatics / Informatics
Master's thesis defence: Technické řešení univerzální služby připojení k Internetu | Theses on a related topic

4.
Musil, Marek
Faculty: Faculty of Informatics
Year: 2011, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Implementace ISO/IEC 20000 | Theses on a related topic

5.
Šromová, Veronika
Faculty: Faculty of Social Studies
Year: 2019, studies completed, degree conferred: Mgr.
Programme/field: Psychology / Psychology
Master's thesis defence: Case formulation v gestalt terapii | Theses on a related topic

6.
Turek, Martin
Faculty: Faculty of Informatics
Year: 2010, studies completed, degree conferred: Mgr.
Programme/field: Informatics / Computer Systems
Master's thesis defence: Korporátní quality management | Theses on a related topic

7.
Beneš, Svatopluk
Faculty: Faculty of Economics and Administration
Year: 2024, studies completed, degree conferred: Bc.
Programme/field: Business Management / Business Management
Bachelor's thesis defence: Kritéria spokojenosti zákazníků s poskytovanými službami | Theses on a related topic

8.
Burda, Matúš
Faculty: Faculty of Informatics
Year: 2016, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Řízení servisních projektů rozsáhlých informačních systémů | Theses on a related topic

9.
Cundová, Iveta
Faculty: Faculty of Economics and Administration
Year: 2024, studies under way
Programme/field: Business Management / Business Management
Master's thesis defence: Spokojenost zákazníka ve vybraném odvětví | Theses on a related topic

10.
Cvejn, Bohdan
Faculty: Faculty of Informatics
Year: 2019, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Optimalizace řešení problémů podle metodiky ITIL a její implementace v praxi | Theses on a related topic

11.
Dedrle, Tomáš
Faculty: Faculty of Informatics
Year: 2015, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Analýza a dokumentace procesů provozu služeb v IT organizaci podle ITIL | Theses on a related topic

12.
Dočkal, Lubomír
Faculty: Faculty of Informatics
Year: 2012, studies completed, degree conferred: Mgr.
Programme/field: Informatics / Computer Systems
Master's thesis defence: Tool for supporting ITIL based on integration of Business Process Management system and MS Sharepoint | Theses on a related topic

13.
Dytrych, Pavel
Faculty: Faculty of Arts
Year: 2024, studies under way
Programme/field: Information and Library Studies / Information and Library Studies
Master's thesis defence: Zavádění datového skladu v rámci Masarykovy univerzity | Theses on a related topic

14.
Figula, Denis
Faculty: Faculty of Informatics
Year: 2019, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Návrh optimalizace řešení organizace IPC (Incident, Problem and Change) managementu po transformaci z distribuované infrastruktury do cloudu | Theses on a related topic

15.
Fryš, Jakub
Faculty: Faculty of Arts
Year: 2015, studies completed, degree conferred: Bc.
Programme/field: Information and Library Studies / Information and Library Studies
Bachelor's thesis defence: Analýza ročních výkazů českých akademických knihoven od roku 2001 | Theses on a related topic

16.
Fryš, Jakub
Faculty: Faculty of Arts
Year: 2018, studies completed, degree conferred: Mgr.
Programme/field: Information and Library Studies / Information and Library Studies
Master's thesis defence: Citace.com: datový audit v kontextu zlepšování kvality služeb | Theses on a related topic

17.
Gertner, Milan
Faculty: Faculty of Economics and Administration
Year: 2021, studies completed, degree conferred: Ing.
Programme/field: Public Economics and Administration / Public Economics and Administration
Master's thesis defence: Efektivní zabezpečování služeb v institucích veřejného sektoru | Theses on a related topic

18.
Hajná, Lucie
Faculty: Faculty of Economics and Administration
Year: 2014, studies completed, degree conferred: Bc.
Programme/field: Economic Policy and Administration / Regional Development and Tourism
Bachelor's thesis defence: Certifikační systém Cyklisté vítáni - pohled provozovatelů CR | Theses on a related topic

19.
Hoffmannová, Vendula
Faculty: Faculty of Education
Year: 2009, studies completed, degree conferred: Mgr.
Programme/field: Special Education / Special Education
Master's thesis defence: Aktivity klientů v pracovní terapii Effeta | Theses on a related topic

20.
Hostačná, Daniela
Faculty: Faculty of Informatics
Year: 2021, studies completed, degree conferred: Bc.
Programme/field: Applied Informatics / Applied Informatics
Bachelor's thesis defence: A survey of process models used for process description | Theses on a related topic

21.
Hubáčková, Jana
Faculty: Faculty of Economics and Administration
Year: 2014, studies completed, degree conferred: Bc.
Programme/field: Economy and Management / Business Management
Bachelor's thesis defence: Hodnocení využívání nabídky služeb cizinci | Theses on a related topic

22.
Janíček, Jakub
Faculty: Faculty of Economics and Administration
Year: 2021, studies completed, degree conferred: Ing.
Programme/field: Business Management / Business Management
Master's thesis defence: Zapojení zákazníka (Customer involvement) do procesu návrhu produktu | Theses on a related topic

23.
Janků, Jiří
Faculty: Faculty of Informatics
Year: 2013, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Řízení IT služeb: PinkVerify certifikace tiketovacího nástroje | Theses on a related topic

24.
Jelínek, Otto
Faculty: Faculty of Economics and Administration
Year: 2021, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Modelování a optimalizace podnikového procesu | Theses on a related topic

25.
Kalista, Petr
Faculty: Faculty of Economics and Administration
Year: 2008, studies completed, degree conferred: Bc.
Programme/field: Economic Policy and Administration / Public Economics and Administration (combination/specialization: Public Economy and Administration)
Bachelor's thesis defence: Analýza image vybrané organizace veřejného sektoru | Theses on a related topic

26.
Kamínek, Petr
Faculty: Faculty of Economics and Administration
Year: 2010, studies completed, degree conferred: Ing.
Programme/field: Economic Policy and Administration / Public Economics
Master's thesis defence: Manažer kvality v územních samosprávných celcích ČR | Theses on a related topic

27.
Kocmanová, Klaudia maiden name: Vargová
Faculty: Faculty of Economics and Administration
Year: 2007, studies completed, degree conferred: Bc.
Programme/field: Economic Policy and Administration / Monetary System (combination/specialization: Banking System)
Bachelor's thesis defence: Porovnání podmínek pro vedení a zřizování účtu | Theses on a related topic

28.
Kolář, Roman
Faculty: Faculty of Economics and Administration
Year: 2022, studies completed, degree conferred: Ing.
Programme/field: Public Economics and Administration / Public Economics and Administration
Master's thesis defence: Kritéria spokojenosti občanů se službami úřadů veřejné správy | Theses on a related topic

29.
Konvalinková, Marta maiden name: Trnková
Faculty: Faculty of Social Studies
Year: 2012, studies completed, degree conferred: Mgr.
Programme/field: Social Policy and Social Work / Social Policy and Social Work (combination/specialization: Personnel Management and Organizational Development)
Master's thesis defence: Podpora důstojného života obyvatel domova pro seniory | Theses on a related topic

30.
Kordulová, Adéla
Faculty: Faculty of Economics and Administration
Year: 2016, studies completed, degree conferred: Bc.
Programme/field: Economic Policy and Administration / Economic Policy, French Language for Commerce and Administration
Bachelor's thesis defence: Kvalita poskytovaných služeb v osobní železniční dopravě | Theses on a related topic

31.
Koštiál, Kamil
Faculty: Faculty of Economics and Administration
Year: 2019, studies completed, degree conferred: Bc.
Programme/field: Economy and Management / Business Management
Bachelor's thesis defence: Analýza vlivu kvality služeb na spokojenost zákazníka | Theses on a related topic

32.
Kundrtová, Veronika
Faculty: Faculty of Economics and Administration
Year: 2018, studies completed, degree conferred: Bc.
Programme/field: Economy and Management / Business Management
Bachelor's thesis defence: Customer Experience | Theses on a related topic

33.
Macák, Martin
Faculty: Faculty of Informatics
Year: 2024, studies completed, degree conferred: Ph.D.
Programme/field: Computer Science / Computing Technology and Methodology
Doctoral thesis defence: A Process Mining Framework for Insider Attack Detection | Theses on a related topic

34.
Mazáčová, Barbora
Faculty: Faculty of Economics and Administration
Year: 2016, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Management kvality služeb | Theses on a related topic

35.
Mühlpachr, Libor
Faculty: Faculty of Informatics
Year: 2017, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Tvorba obchodních nabídek v oblasti IT pro veřejný sektor | Theses on a related topic

36.
Nábělková, Denisa
Faculty: Faculty of Economics and Administration
Year: 2020, studies completed, degree conferred: Ing.
Programme/field: Economic Policy and Administration / Public Economics and Administration
Master's thesis defence: Kritéria spokojenosti občanů se službami městské hromadné dopravy | Theses on a related topic

37.
Pavlík, Jiří
Faculty: Faculty of Economics and Administration
Year: 2014, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Zlepšování podnikových procesů | Theses on a related topic

38.
Pražák, Filip
Faculty: Faculty of Informatics
Year: 2018, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Měřitelnost a reportování podle klíčových ukazatelů výkonnosti (KPI’s) v řízení IT služeb (ITSM) | Theses on a related topic

39.
Ptáčková, Veronika
Faculty: Faculty of Economics and Administration
Year: 2016, studies completed, degree conferred: Ing.
Programme/field: Economic Policy and Administration / Public Economics and Administration
Master's thesis defence: Měření spokojenosti s veřejnými službami: kritéria spokojenosti s vysokými školami z pohledu magisterských studentů | Theses on a related topic

40.
Romanovská, Františka
Faculty: Faculty of Informatics
Year: 2021, studies completed, degree conferred: Mgr.
Programme/field: Applied Informatics / Service Science, Management and Engineering
Master's thesis defence: Adaptation of ITIL for Smart City implementation | Theses on a related topic

41.
Sedláčková, Pavla
Faculty: Faculty of Economics and Administration
Year: 2011, studies completed, degree conferred: Ing.
Programme/field: Economic Policy and Administration / Public Economics
Master's thesis defence: Řízení kvality veřejných služeb v ČR a v zahraničí | Theses on a related topic

42.
Sedlák, Vojtěch
Faculty: Faculty of Economics and Administration
Year: 2013, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Zlepšování podnikových procesů | Theses on a related topic

43.
Shabalin, Nikita
Faculty: Faculty of Economics and Administration
Year: 2019, studies completed, degree conferred: Ing.
Programme/field: Economic Policy and Administration / Public Administration
Master's thesis defence: Management výkonnosti Federální daňové služby Ruské federace | Theses on a related topic
Master's thesis defence: Management výkonnosti Federální daňové služby Ruské federace | Theses on a related topic

44.
Sláma, Jiří
Faculty: Faculty of Informatics
Year: 2014, studies completed, degree conferred: Mgr.
Programme/field: Informatics / Information Systems
Master's thesis defence: Zavedení proaktivního přístupu v poskytování služeb zákazníkům do organizace | Theses on a related topic

45.
Svobodová, Růžena
Faculty: Faculty of Arts
Year: 2018, studies completed, degree conferred: Mgr.
Programme/field: Translation and Interpreting / English-language Translation
Master's thesis defence: Crowdsourcing and Machine Translation in Subtitling from English to Czech | Theses on a related topic

46.
Špringerová, Pavlína
Faculty: Faculty of Arts
Year: 2020, studies completed, degree conferred: Mgr.
Programme/field: Information and Library Studies / Information and Library Studies
Master's thesis defence: Analýza IT služeb Masarykovy univerzity z pohledu jejich vlastníků | Theses on a related topic

47.
Štěrba, Jakub
Faculty: Faculty of Informatics
Year: 2012, studies terminated for failure to fulfill study requirements
Programme/field: Applied Informatics / Applied Informatics
Bachelor's thesis defence: Webová aplikace pro editaci a prohlížení katalogu služeb | Theses on a related topic

48.
Štovčik, Matúš
Faculty: Faculty of Informatics
Year: 2022, studies completed, degree conferred: Mgr.
Programme/field: Computer systems, communication and security / Computer Networks and Communications
Master's thesis defence: Process mining methods for detection of malicious computer usage by masquerading traitors | Theses on a related topic

49.
Šudák, Vítězslav
Faculty: Faculty of Economics and Administration
Year: 2019, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Vliv kvality produktu na výkonnost podniku | Theses on a related topic

50.
Šulc, Marek
Faculty: Faculty of Economics and Administration
Year: 2018, studies completed, degree conferred: Ing.
Programme/field: Economy and Management / Business Management
Master's thesis defence: Online šeptanda v oblasti realitních služeb | Theses on a related topic