The course is also offered to the students of the fields other than those the course is directly associated with.
Fields of study the course is directly associated with
there are 36 fields of study the course is directly associated with, display
This subject shows the emergence of service science, a new multidisciplinary area of study, to address the challenge of becoming more systematic about innovating in services. The subject points out solutions and proccesses mainly used in area of IT services.
At the end of the course students should be able:
to understand the paradigm shift from goods economy to service economy;
to undestand outsourcing and data centers services;
to formulate a Service Level Agreement;
to understand the SaaS - Software as a Service approach.
Delivery center model
Customer Support Center
Server System Operations & Desktop Client Support
Network Services Delivery
Information Technology Infrastructure Library
Outsourcing Infrastructure Services, Customer Support Services
Further development of IS/IT outsourcing services
Case studies from IBM Integrated Service Delivery Centre
lectures, class discussion, presentations by professionals in the domain
Successful completion of the course is to commit 2 of 3 homework assigned. The exam is the test containing 30 questions. It is required to achieve 60% correct answers.