SPRn4408 Approaches in Social Work - Negotiation and Mediation

Faculty of Social Studies
Autumn 2020
Extent and Intensity
1/1/0. 10 credit(s). Type of Completion: zk (examination).
Teacher(s)
PhDr. Mirka Nečasová, Ph.D. (lecturer)
Mgr. et Mgr. Klára Brožovičová, Ph.D. (seminar tutor)
Mgr. Ivana Kabátová (seminar tutor)
Guaranteed by
PhDr. Mirka Nečasová, Ph.D.
Department of Social Policy and Social Work – Faculty of Social Studies
Supplier department: Department of Social Policy and Social Work – Faculty of Social Studies
Timetable
Thu 8. 10. 8:00–9:40 P52, Thu 15. 10. 8:00–9:40 P52, Thu 22. 10. 8:00–9:40 P52, Thu 5. 11. 8:00–9:40 AVC, Thu 10. 12. 8:00–9:40 U42
  • Timetable of Seminar Groups:
SPRn4408/01: Fri 13. 11. 9:00–16:30 U42, Sat 14. 11. 9:00–15:00 U42
SPRn4408/02: Fri 20. 11. 9:00–16:30 U42, Sat 21. 11. 9:00–16:30 U42
Course Enrolment Limitations
The course is only offered to the students of the study fields the course is directly associated with.

The capacity limit for the course is 30 student(s).
Current registration and enrolment status: enrolled: 0/30, only registered: 0/30
fields of study / plans the course is directly associated with
there are 8 fields of study the course is directly associated with, display
Course objectives
The aim of the course is to deepen knowledge and skills connected with the application of the problem solving approach and conflict resolution in social work. The emphasis is given to mediation as a process in which a neutral third-party assists the parties in reaching a mutually acceptable agreement. The mediator is a neutral person, able to understand the issues of the dispute and knowledgeable about the mediation process who focuses the parties on their values and interests rather than on the conflict and on the positions they have taken.The aim of the interactive course is to deliver information concerning the theoretical, methodical and practical basis of conflict resolution and to experience the use of mediator skills on practical examples (role playing).
Learning outcomes
At the end of the course, students should be able to understand the theoretical, methodical and practical basis of conflict resolution and negotiation in social work, to reflect the process of negotiation and mediation and his/her communication and negotiation skills and develop and flourish his/her personal negotiation strategies.
Syllabus
  • Problem solving approach - G. Egan
  • Relationship as a working alliance; values; approach to the resistant clients
  • Mediation: characterisation of mediation; styles of mediation; family mediation
  • Overview of the mediation process: five stages of mediation, cultural factors in mediation and negotiation practice
  • Communication: map, barriers, verbal and nonverbal, active listening skills
  • Conflict: function, sources, stages, ways of dealing with
  • Advocacy and negotiation: distributive bargaining and interactive bargaining - skills
  • Stages of mediation and mediators task: Convening, Opening, Communicating, Negotiating, Closing
  • Ethical issues in mediative and collaborative processes and reflection
Literature
    required literature
  • BUSH, Robert A. Baruch and Joseph P. FOLGER. The promise of mediation : the transformative approach to conflict. Rev. ed. San Francisco: Jossey-Bass, 2005, xiii, 287. ISBN 0787974838. info
  • EGAN, Gerard. The skilled helper : a problem-management approach to helping. 6th ed. Pacific Grove: Brooks/Cole Publishing Company, 1998, xvii, 377. ISBN 0-534-34948-X. info
  • EGAN, Gerard and Rich MCGOURTY. Exercises in helping skills :a manual to accompany The skilled helper. 7th ed. Pacific Grove: Brooks/Cole Publishing Company, 2002, 178 s. ISBN 0-534-36732-1. info
  • WINSLADE, John and Gerald MONK. Narrative mediation : a new approach to conflict resolution. 1st ed. San Francisco: Jossey-Bass, 2000, xviii, 261. ISBN 0787941921. info
    recommended literature
  • FISHER, Roger, William URY and Bruce PATTON. Jak dosáhnout souhlasu : zásady úspěšného vyjednávání. Translated by Aleš Lisa. 3. vyd. Praha: Management Press, 2011, 173 s. ISBN 9788072612260. info
  • HOLÁ, Lenka. Mediace : způsob řešení mezilidských konfliktů. Vyd. 1. Praha: Grada, 2003, 190 s. ISBN 8024704676. info
  • HOLÁ, Lenka, Naděžda ROZEHNALOVÁ and Martina URBANOVÁ. Mediace a možnosti využití v praxi. Vyd. 1. Praha: Grada, 2013, 512 s. ISBN 9788024741093. URL info
  • POTOČKOVÁ, Dana. Nejlepší je domluvit se, aneb, Průvodce mediačním procesem. 1. vyd. Praha: Alfom, 2013, 197 s. ISBN 9788087785003. info
  • ŠIŠKOVÁ, Tatjana. Facilitativní mediace : řešení konfliktu prostřednictvím mediátora. Vyd. 1. Praha: Portál, 2012, 207 s. ISBN 9788026200918. info
Teaching methods
lecture, discussions, practical training in mediators skills
Assessment methods
DVD video recording of the model mediation and written reflection on the process
Language of instruction
Czech
Further comments (probably available only in Czech)
Study Materials
The course is taught each semester.
The course is also listed under the following terms Autumn 2019, Autumn 2021, Autumn 2022, Autumn 2023, Autumn 2024.
  • Enrolment Statistics (Autumn 2020, recent)
  • Permalink: https://is.muni.cz/course/fss/autumn2020/SPRn4408