Course information
Course objectives
The objective of the course is to provide you with basic knowledge of effective communication in management and, by using training methods, to develop your communication and managerial skills necessary for managing co-workers and negotiating with partners outside an organization.
Teaching methods
As the objective of the course is developing communication and managerial skills, teaching is based on a combination of lecturing and practical exercise. The following teaching methods are used in the course:
- lectures aimed to provide basic theoretical knowledge needed for communication and managerial skills development;
- training skills with the help of model situations (according to tutorial);
- individual exercises focused on developing abilities to apply theoretical knowledge in practice;
- individual learning aimed to deepen knowledge gained in lectures.
Introductory teaching blocks are focused on basic as well as specific communication skills (effective verbal communication, asking questions, active listening, etc.). Following teaching blocks are devoted to the development of chosen managerial skills (presentation skills, negotiating, etc.). Developing these complex skills is impossible without mastering basic skills.
Reading related literature is not enough for developing a skill. If a person knows what to do in typical communication situations, it doesn’t imply that he/she is able to act accordingly. Therefore it is important to have practical training for a specific situation or at least getting a mediated experience of participation in one. That’s why participation in exercise sessions is so important.
Requirements
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attendance at seminars (85%)
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elaboration of an assigned topic and its presentation at the seminar
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a knowledge test (minimum level of knowledge 60%)
Written test
The course will be finished by writing a test. The test will be partially devoted to quantity and quality of gained theoretical knowledge, but largely (due to course specifics) will be focused on assessing practical communication skills (via practical examples, correcting wrong statements, etc.)
Assessment criteria:
- quantity and quality of theoretical knowledge, understanding the theory
- ability to apply gained knowledge
- extent of the development of relevant skills
Lectures
Lecture slides are available in Study Materials -> Learning Materials.
Seminars
Seminar slides are available in Study Materials -> Learning Materials.
Literature
Study texts:
Communication Process. Effective Verbal Communication
Avaliable at library (paper or electronic form):
Communication skills for managers. Edited by Janis Fisher Chan. 5th ed. [Saranac Lake, N.Y. ]: American Management Association, 2002. xix, 149 p. ISBN 9780761215127.
Business communication. Edited by Rajeesh Viswanathan. 1st ed. Mumbai [India]: Himalaya Pub. House, 2010. 388 p. ISBN 9788184885293.
Interpersonal skills. Edited by Bob Wright. New updated ed. Keswick [England]: M&K Update, 2007. x, 62 p. ISBN 9781907830372.
O'BRIEN, Paddy. Positive management :assertiveness for managers. 1st ed. London: Nicholas Brealey, 1992. ix, 170 s. ISBN 9781857880083
Successful negotiation effective "win-win" strategies and tactics. Edited by Robert B. Maddux. 3rd ed. Menlo Park, Calif.: Crisp, 1995. ii, 74 p. ISBN 1560523484.
Recruiting, interviewing, selecting & orienting new employees. Edited by Diane Arthur. 4th ed. New York: AMACOM, 2006. xii, 354 p. ISBN 0814408613.
Effective performance appraisals. Edited by Robert B. Maddux. 4th ed. Menlo Park, Calif.: Crisp Publications, 2000. viii, 78 p. ISBN 1560525045.
Available in study materials:
MOORE, Harvill Lori. Business Communication: Achieving Results. Lori Harvill Moore & bookboon.com, 2013. 60 p. ISBN 978-87-403-0433-6.
E-book_I_Effective-Communication-Skills
Effective Communication Skills. MTD training. MTD Training & bookboon.com, 2012. 55 p. ISBN 978-87-7681-598-1.
E-book_II_Business-Communication
GARNER, Eric.Assertiveness: Re-claim your assertive birthright. Eric Garner & bookboon.com, 2012. 50 p. MTD training. ISBN 978-87-7681-964-4.
Dealing with Conflict and Complaints. MTD training. MTD Training & bookboon.com, 2012. 50 p. ISBN 978-87-7681-687-2.
E-book_IV_Dealing_with_conflict_and_complaints