This semester your seminar work is business correspondence. Based on information you got in the lessons and specifics on form from the IB Style Guide and sample letters below, you will correspond with one of your colleagues and submit your e-mails together. You will write:

Student A - an enquiry (asking for information about a product/service you are interested in either as an individual or a company representative),
Student B - a reply to A's enquiry (giving info A asked for, offering to deliver, give discounts etc.),
Student B - a complaint (complaining about a product/service, giving details of the problem and asking for compensation),
Student A - a reply to B's complaint (agreeing/disagreeing with the complaint, offering a solution).

Each e-mail should be between half a page and one page (i.e. between 900 and 1800 characters) long, so try to come up with details and give background information. You are encouraged to use your imagination. Plagiarising (or being inspired to a great extent by) the sample letters will be considered unsatisfactory.

Your e-mails should include the information on who they are from and to, what the subject is and what the attachments are, if any.

Upload your own e-mails here by 15 November, name them your_name_emails.doc (docx, odt). Include information about who your partner is.

Upload your corrected e-mails here by 16 December.

You can find information on structure and useful phrases in Style Guide, sections Letters (pp.16 and 17) and Emails (pp.18 and 19, only formal ones).

Below you can find sample letters of enquiry and complaints (and replies to them). Apart from the addresses, your e-mails should look approximately like them.

Complaint 1 and Reply to complaint 1

Complaint 2 and Reply to complaint 2

Complaint 3 and Reply to complaint 3

Enquiry and Reply to enquiry

E-mail structure

Homework