Detailed Information on Publication Record
2014
THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS
NOVÁ, JanaBasic information
Original name
THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS
Authors
NOVÁ, Jana (703 Slovakia, guarantor, belonging to the institution)
Edition
Podgorica, ČASOPIS ZA SPORT, FIZIČKO VASPITANJE I ZDRAVLJE - SPORT MONT, p. 73-80, 8 pp. 2014
Publisher
Crnogorska sportska akademija - Podgorica
Other information
Language
English
Type of outcome
Stať ve sborníku
Field of Study
50600 5.6 Political science
Country of publisher
Czech Republic
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
RIV identification code
RIV/00216224:14510/14:00076095
Organization unit
Faculty of Sports Studies
ISSN
Keywords in English
Quality; Performance; Sports Organizations; Integrated Framework
Tags
Tags
International impact
Změněno: 9/4/2015 23:31, Ing. Jana Nová, PhD., MBA
Abstract
V originále
The sports organizations are nowadays more than ever confronted with the requirements to deliver the outcomes of the best value for the price and be able to confirm the best possible spending of the public and sponsorship funds. The variety of the consumers and customers in sport expect to be provided or to be a part of the sports products and services that offer the excitement, fun and worthy and pleasurable experience. The customers in sport are not only the participants in sport or the spectators of sport but also members, employees, and volunteers who work in sport governing organizations, in special interests clubs, in commercial sport clubs, in professional sport franchises, and in political sport organizations (Mawson,1993). Managing such a variety of different customers and requirements requires the complex approach toward the quality and performance. To develop the both, the quality management system and performance management system must be implemented. This enables a sport organisation to achieve the goals and objectives in compliance with the external and internal expectations stemming from the complex sport environment.