D 2014

THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS

NOVÁ, Jana

Basic information

Original name

THE MANAGERIAL CONCEPTS OF THE QUALITY AND PERFORMANCE AND THEIR INTEGRATION IN THE SPORTS ORGANIZATIONS

Authors

NOVÁ, Jana (703 Slovakia, guarantor, belonging to the institution)

Edition

Podgorica, ČASOPIS ZA SPORT, FIZIČKO VASPITANJE I ZDRAVLJE - SPORT MONT, p. 73-80, 8 pp. 2014

Publisher

Crnogorska sportska akademija - Podgorica

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50600 5.6 Political science

Country of publisher

Czech Republic

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

RIV identification code

RIV/00216224:14510/14:00076095

Organization unit

Faculty of Sports Studies

ISSN

Keywords in English

Quality; Performance; Sports Organizations; Integrated Framework

Tags

Tags

International impact
Změněno: 9/4/2015 23:31, Ing. Jana Nová, PhD., MBA

Abstract

V originále

The sports organizations are nowadays more than ever confronted with the requirements to deliver the outcomes of the best value for the price and be able to confirm the best possible spending of the public and sponsorship funds. The variety of the consumers and customers in sport expect to be provided or to be a part of the sports products and services that offer the excitement, fun and worthy and pleasurable experience. The customers in sport are not only the participants in sport or the spectators of sport but also members, employees, and volunteers who work in sport governing organizations, in special interests clubs, in commercial sport clubs, in professional sport franchises, and in political sport organizations (Mawson,1993). Managing such a variety of different customers and requirements requires the complex approach toward the quality and performance. To develop the both, the quality management system and performance management system must be implemented. This enables a sport organisation to achieve the goals and objectives in compliance with the external and internal expectations stemming from the complex sport environment.