Knowledge Management, ICT support and Reverse Logistics
processes: A case study

D 2016

Knowledge Management, ICT support and Reverse Logistics processes: A case study

KRČÁL, Michal a Martina REŠLOVÁ

Základní údaje

Originální název

Knowledge Management, ICT support and Reverse Logistics processes: A case study

Autoři

KRČÁL, Michal (203 Česká republika, garant, domácí) a Martina REŠLOVÁ (203 Česká republika, domácí)

Vydání

Ostrava, CLC 2015: CARPATHIAN LOGISTICS CONGRESS - CONFERENCE PROCEEDINGS, od s. 213-218, 6 s. 2016

Nakladatel

TANGER

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

paměťový nosič (CD, DVD, flash disk)

Kód RIV

RIV/00216224:14560/16:00087735

Organizační jednotka

Ekonomicko-správní fakulta

ISBN

978-80-87294-64-2

UT WoS

000387950100032

Klíčová slova anglicky

Knowledge management;performance evaluation;information systems;case study;reverse logistics

Změněno: 16. 4. 2019 13:56, Ing. Mgr. Michal Krčál, Ph.D.

Anotace

V originále

The main purpose of this case study is to identify processes of knowledge management, information and communication technology (ICT) support, and reverse logistics and relations between them in a studied enterprise. Moreover, this study attempts to describe approaches and methods used for performance evaluation of identified processes. Although ICT support of reverse logistics was previously studied to some extent, the relations to knowledge management and performance evaluation in the reverse logistics context have not been investigated. Therefore, this study tries to fill this gap and introduce the possible directions for further research and testing. For an analysis, manufacturing enterprise with approximately 1300 employees located in the Czech Republic was chosen according to results of previous explorative quantitative survey. The reasons of choosing this company were twofold. Firstly, the head of the logistics department (respondent of the survey) was willing to provide initial interview and facilitated the access to company. Secondly, the company (as only one from the few) is supporting reverse logistics processes intensively with ICT, is evaluating ICT support performance and is involved in knowledge management initiatives. Thus, the company serves as a good starting point for in-depth analysis and description of the best practices. Semi-structured interviews with the head of logistics department, human resource department and IT department were conducted. Interviews were analyzed with qualitative data analysis, namely content analysis. The case study reveals potential mechanisms how knowledge management, ICT support and reverse logistics are affecting each other.

Návaznosti

GA13-14704S, projekt VaV

Název: Řízení zpětných toků jako prostředek tvorby hodnoty

Investor: Grantová agentura ČR, Řízení zpětných toků jako prostředek tvorby hodnoty

Citovat

KRČÁL, Michal a Martina REŠLOVÁ. Knowledge Management, ICT support and Reverse Logistics processes: A case study. In CLC 2015: CARPATHIAN LOGISTICS CONGRESS - CONFERENCE PROCEEDINGS. Ostrava: TANGER, 2016, s. 213-218. ISBN 978-80-87294-64-2.

@inproceedings{1316354,
   author = {Krčál, Michal and Rešlová, Martina},
   address = {Ostrava},
   booktitle = {CLC 2015: CARPATHIAN LOGISTICS CONGRESS - CONFERENCE PROCEEDINGS},
   keywords = {Knowledge management;performance evaluation;information systems;case study;reverse logistics},
   howpublished = {paměťový nosič},
   language = {eng},
   location = {Ostrava},
   isbn = {978-80-87294-64-2},
   pages = {213-218},
   publisher = {TANGER},
   title = {Knowledge Management, ICT support and Reverse Logistics processes: A case study},
   year = {2016}
}

TY  - JOUR
ID  - 1316354
AU  - Krčál, Michal - Rešlová, Martina
PY  - 2016
TI  - Knowledge Management, ICT support and Reverse Logistics processes: A case study
PB  - TANGER
CY  - Ostrava
SN  - 9788087294642
KW  - Knowledge management;performance evaluation;information systems;case study;reverse logistics
N2  - The main purpose of this case study is to identify processes of knowledge management, information and communication technology (ICT) support, and reverse logistics and relations between them in a studied enterprise. Moreover, this study attempts to describe approaches and methods used for performance evaluation of identified processes. Although ICT support of reverse logistics was previously studied to some extent, the relations to knowledge management and performance evaluation in the reverse logistics context have not been investigated. Therefore, this study tries to fill this gap and introduce the possible directions for further research and testing. For an analysis, manufacturing enterprise with approximately 1300 employees located in the Czech Republic was chosen according to results of previous explorative quantitative survey. The reasons of choosing this company were twofold. Firstly, the head of the logistics department (respondent of the survey) was willing to provide initial interview and facilitated the access to company. Secondly, the company (as only one from the few) is supporting reverse logistics processes intensively with ICT, is evaluating ICT support performance and is involved in knowledge management initiatives. Thus, the company serves as a good starting point for in-depth analysis and description of the best practices. Semi-structured interviews with the head of logistics department, human resource department and IT department were conducted. Interviews were analyzed with qualitative data analysis, namely content analysis. The case study reveals potential mechanisms how knowledge management, ICT support and reverse logistics are affecting each other.
ER  -

KRČÁL, Michal a Martina REŠLOVÁ. Knowledge Management, ICT support and Reverse Logistics processes: A case study. In \textit{CLC 2015: CARPATHIAN LOGISTICS CONGRESS - CONFERENCE PROCEEDINGS}. Ostrava: TANGER, 2016, s.~213-218. ISBN~978-80-87294-64-2.

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