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@inproceedings{1316990,
author = {Škapa, Radoslav},
address = {Reading},
booktitle = {Proceedings of the 11th European Conference on Management Leadership and Governance},
edition = {1},
editor = {Lieutenant-Colonel José Carlos Dias Rouco},
keywords = {Reverse logistics; reverse flows; effectiveness; process management; knowledge management; multiple regression},
howpublished = {tištěná verze "print"},
language = {eng},
location = {Reading},
isbn = {978-1-910810-77-4},
pages = {412-419},
publisher = {Academic Conferences and Publishing International Limited},
title = {The impact of process and knowledge management on perceived effectiveness of reverse logistics},
year = {2015}
}
TY - JOUR
ID - 1316990
AU - Škapa, Radoslav
PY - 2015
TI - The impact of process and knowledge management on perceived effectiveness of reverse logistics
PB - Academic Conferences and Publishing International Limited
CY - Reading
SN - 9781910810774
KW - Reverse logistics
KW - reverse flows
KW - effectiveness
KW - process management
KW - knowledge management
KW - multiple regression
N2 - The main aim of reverse logistics is to retrieve the value (of different kind) from returned products, packaging, waste etc. by activities such as recycling or remanufacturing. For certain companies, reverse logistics can affect corporate profitability considerably. Previous research demonstrated that there are many factors of reverse logistics performance. The paper explores the link between effectiveness of reverse logistics (as perceived by managers) and two specific management domains: process and knowledge management. The multiple regression analysis on data collected from 144 companies confirmed that that more effective reverse logistics is present in companies that dispose of more advanced knowledge and process management systems.
ER -
ŠKAPA, Radoslav. The impact of process and knowledge management on perceived effectiveness of reverse logistics. In Lieutenant-Colonel José Carlos Dias Rouco. \textit{Proceedings of the 11th European Conference on Management Leadership and Governance}. 1. vyd. Reading: Academic Conferences and Publishing International Limited, 2015, s.~412-419. ISBN~978-1-910810-77-4.
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