Customer Satisfaction with Quality of Products of Food Business

J 2017

Customer Satisfaction with Quality of Products of Food Business

SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ

Základní údaje

Originální název

Customer Satisfaction with Quality of Products of Food Business

Autoři

SUCHÁNEK, Petr (203 Česká republika, garant, domácí), Jiří RICHTER (203 Česká republika, domácí) a Maria KRÁLOVÁ (203 Česká republika, domácí)

Vydání

Prague Economic Papers : Quarterly Journal of Economic Theory and Policy, Vysoká škola ekonomická v Praze, 2017, 1210-0455

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Odkazy

URL

Impakt faktor

Impact factor: 0.409

Kód RIV

RIV/00216224:14560/17:00095892

Organizační jednotka

Ekonomicko-správní fakulta

DOI

http://dx.doi.org/10.18267/j.pep.595

UT WoS

000393933100002

Klíčová slova anglicky

company performance; competition; customer expectation; customer satisfaction; food industry; quality; quality management; repurchase

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 9. 3. 2018 20:22, Mgr. et Mgr. Nikol Zachovalová Barochová

Anotace

V originále

This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers’ quality perception, their satisfaction and the level of fulfilment of their demands.

Návaznosti

MUNI/A/0738/2012, interní kód MU

Název: Vliv kvality na výkonnost a konkurenceschopnost podniku

Investor: Masarykova univerzita, Vliv kvality na výkonnost a konkurenceschopnost podniku, DO R. 2020_Kategorie A - Specifický výzkum - Studentské výzkumné projekty

Přiložené soubory

Customer_Satisfaction_final_text.pdf

Vyhledat podobné dokumenty

Citovat

SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. Prague Economic Papers : Quarterly Journal of Economic Theory and Policy. Vysoká škola ekonomická v Praze, 2017, roč. 26, č. 1, s. 19-35. ISSN 1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595.

@article{1357151,
   author = {Suchánek, Petr and Richter, Jiří and Králová, Maria},
   article_number = {1},
   doi = {http://dx.doi.org/10.18267/j.pep.595},
   keywords = {company performance; competition; customer expectation; customer satisfaction; food industry; quality; quality management; repurchase},
   language = {eng},
   issn = {1210-0455},
   journal = {Prague Economic Papers : Quarterly Journal of Economic Theory and Policy},
   title = {Customer Satisfaction with Quality of Products of Food Business},
   url = {https://www.vse.cz/pep/595},
   volume = {26},
   year = {2017}
}

TY  - JOUR
ID  - 1357151
AU  - Suchánek, Petr - Richter, Jiří - Králová, Maria
PY  - 2017
TI  - Customer Satisfaction with Quality of Products of Food Business
JF  - Prague Economic Papers : Quarterly Journal of Economic Theory and Policy
VL  - 26
IS  - 1
SP  - 19-35
EP  - 19-35
PB  - Vysoká škola ekonomická v Praze
SN  - 12100455
KW  - company performance
KW  - competition
KW  - customer expectation
KW  - customer satisfaction
KW  - food industry
KW  - quality
KW  - quality management
KW  - repurchase
UR  - https://www.vse.cz/pep/595
L2  - https://www.vse.cz/pep/595
N2  - This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers’ quality perception, their satisfaction and the level of fulfilment of their demands.
ER  -

SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. \textit{Prague Economic Papers : Quarterly Journal of Economic Theory and Policy}. Vysoká škola ekonomická v Praze, 2017, roč.~26, č.~1, s.~19-35. ISSN~1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595.

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