| SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. Prague Economic Papers : Quarterly Journal of Economic Theory and Policy. Vysoká škola ekonomická v Praze, 2017, roč. 26, č. 1, s. 19-35. ISSN 1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595. |
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@article{1357151,
author = {Suchánek, Petr and Richter, Jiří and Králová, Maria},
article_number = {1},
doi = {http://dx.doi.org/10.18267/j.pep.595},
keywords = {company performance; competition; customer expectation; customer satisfaction; food industry; quality; quality management; repurchase},
language = {eng},
issn = {1210-0455},
journal = {Prague Economic Papers : Quarterly Journal of Economic Theory and Policy},
title = {Customer Satisfaction with Quality of Products of Food Business},
url = {https://www.vse.cz/pep/595},
volume = {26},
year = {2017}
}
TY - JOUR
ID - 1357151
AU - Suchánek, Petr - Richter, Jiří - Králová, Maria
PY - 2017
TI - Customer Satisfaction with Quality of Products of Food Business
JF - Prague Economic Papers : Quarterly Journal of Economic Theory and Policy
VL - 26
IS - 1
SP - 19-35
EP - 19-35
PB - Vysoká škola ekonomická v Praze
SN - 12100455
KW - company performance
KW - competition
KW - customer expectation
KW - customer satisfaction
KW - food industry
KW - quality
KW - quality management
KW - repurchase
UR - https://www.vse.cz/pep/595
L2 - https://www.vse.cz/pep/595
N2 - This article is a part of a specific research output called Quality Influence on the Performance and Competitiveness of the Company. One of the research phases is elaborated in this article; its subject is measuring customer satisfaction with the quality of food products companies in the Czech Republic. This article aim is to determine the level of customer satisfaction with the quality of food production enterprises. The partial aim of the article is to identify factors that have the greatest influence on the customer satisfaction. The research confirms close relations between customers’ quality perception, their satisfaction and the level of fulfilment of their demands.
ER -
SUCHÁNEK, Petr, Jiří RICHTER a Maria KRÁLOVÁ. Customer Satisfaction with Quality of Products of Food Business. \textit{Prague Economic Papers : Quarterly Journal of Economic Theory and Policy}. Vysoká škola ekonomická v Praze, 2017, roč.~26, č.~1, s.~19-35. ISSN~1210-0455. Dostupné z: https://dx.doi.org/10.18267/j.pep.595.
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