The Social Media Perception and Reality -Possible Data Quality Deficiencies between Social Media and ERP

POPESCU, Mirona, Mouzhi GE and Markus HELFERT. The Social Media Perception and Reality -Possible Data Quality Deficiencies between Social Media and ERP. In Proceedings of the 20th International Conference on Enterprise Information Systems. Madeira, Portugal: SCITEPRESS, 2018, p. 198-204. ISBN 978-989-758-298-1. Available from: https://dx.doi.org/10.5220/0006788801980204.

Basic information

• Original name: The Social Media Perception and Reality -Possible Data Quality Deficiencies between Social Media and ERP
• Name in Czech: The Social Media Perception and Reality -Possible Data Quality Deficiencies between Social Media and ERP
• Authors: POPESCU, Mirona (642 Romania), Mouzhi GE (156 China, guarantor, belonging to the institution) and Markus HELFERT.
• Edition: Madeira, Portugal, Proceedings of the 20th International Conference on Enterprise Information Systems, p. 198-204, 7 pp. 2018.
• Publisher: SCITEPRESS

Other information

• Original language: English
• Type of outcome: Proceedings paper
• Field of Study: 10201 Computer sciences, information science, bioinformatics
• Confidentiality degree: is not subject to a state or trade secret
• Publication form: printed version "print"
• RIV identification code: RIV/00216224:14330/18:00102283
• Organization unit: Faculty of Informatics
• ISBN: 978-989-758-298-1
• Doi: http://dx.doi.org/10.5220/0006788801980204
• Keywords in English: Business Intelligence Solutions; Data Quality; ERP; Social Media
• Tags: firank_B
• Tags: International impact, Reviewed

Abstract

With the increase of digitalisation, data in social media are often seen as more updated and realistic than the information system representations. Due to the fast changes in the real world and the increasing Big Social media data, there is usually certain misalignment between the social media and information system in the enterprise such as ERP, therefore there can be data deficiencies or data quality problems in the information systems, which is caused by the differences between the external social media and internal information system. In this paper, underpinned by the work of ontological data quality from Wang and Wand 1996, we investigate a set of data quality problems between two representations - Social Media and ERP. We further discuss how ERP system can be improved from the data quality perspective.