Interfunctional Coordination and its Influence on Customer
Success

J 2018

Interfunctional Coordination and its Influence on Customer Success

TOMÁŠKOVÁ, Eva

Základní údaje

Originální název

Interfunctional Coordination and its Influence on Customer Success

Autoři

TOMÁŠKOVÁ, Eva

Vydání

Open Economics, De Gruyter, 2018, 2451-3458

Další údaje

Jazyk

angličtina

Typ výsledku

Článek v odborném periodiku

Obor

50204 Business and management

Stát vydavatele

Polsko

Utajení

není předmětem státního či obchodního tajemství

Odkazy

Open access časopisu

Označené pro přenos do RIV

Ano

Kód RIV

RIV/00216224:14220/18:00104410

Organizační jednotka

Právnická fakulta

DOI

https://doi.org/10.1515/openec-2018-0004

Klíčová slova anglicky

Interfunctional coordination; customer success; market orientation; business performance; Czech Republic.

Štítky

rivok

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 10. 7. 2020 15:37, Mgr. Petra Georgala

Anotace

V originále

Abstract: The purpose of the paper is to expand the knowledge about interfunctional coordination (IFC). The term IFC has been used for 50 years and it extends to many branches. The most popular ones are in marketing, logistics and IT management. The purpose of IFC is to develop collaboration between the diverse departments within an organization. The goal of the paper is to describe the relationship between IFC on the B2B market, especially if IFC in one company can influence customer success in business. The research was undertaken with companies producing electronic components and electrical equipment in the region of South Moravia in the Czech Republic. 60 SME have answered the questionnaire. The Spearman’s rank correlation test was used to analyse the influence of IFC of companies on the success of their customers. The results show that the implementation of IFC in a company has a positive relationship on the success of its customers.

Přiložené soubory

_Open_Economics__Interfunctional_Coordination_and_its_Influence_on_Customer_Success.pdf Verze souboru

Citovat

TOMÁŠKOVÁ, Eva. Interfunctional Coordination and its Influence on Customer Success. Open Economics. De Gruyter, 2018, roč. 1, č. 1, s. 105-114. ISSN 2451-3458. Dostupné z: https://doi.org/10.1515/openec-2018-0004.

@article{1465336,
   author = {Tomášková, Eva},
   article_number = {1},
   doi = {https://doi.org/10.1515/openec-2018-0004},
   keywords = {Interfunctional coordination; customer success; market orientation; business performance; Czech Republic.},
   language = {eng},
   issn = {2451-3458},
   journal = {Open Economics},
   title = {Interfunctional Coordination and its Influence on Customer Success},
   url = {https://www.degruyter.com/downloadpdf/j/openec.2017.1.issue-1/openec-2018-0004/openec-2018-0004.pdf},
   volume = {1},
   year = {2018}
}

TY  - JOUR
ID  - 1465336
AU  - Tomášková, Eva
PY  - 2018
TI  - Interfunctional Coordination and its Influence on Customer Success
JF  - Open Economics
VL  - 1
IS  - 1
SP  - 105-114
EP  - 105-114
PB  - De Gruyter
SN  - 24513458
KW  - Interfunctional coordination
KW  - customer success
KW  - market orientation
KW  - business performance
KW  - Czech Republic.
UR  - https://www.degruyter.com/downloadpdf/j/openec.2017.1.issue-1/openec-2018-0004/openec-2018-0004.pdf
L2  - https://www.degruyter.com/downloadpdf/j/openec.2017.1.issue-1/openec-2018-0004/openec-2018-0004.pdf
N2  - Abstract: The purpose of the paper is to expand the knowledge about interfunctional coordination (IFC). The term IFC has been used for 50 years and it extends to many branches. The most popular ones are in marketing, logistics and IT management. The purpose of IFC is to develop collaboration between the diverse departments within an organization. The goal of the paper is to describe the relationship between IFC on the B2B market, especially if IFC in one company can influence customer success in business. The research was undertaken with companies producing electronic components and electrical equipment in the region of South Moravia in the Czech Republic. 60 SME have answered the questionnaire. The Spearman’s rank correlation test was used to analyse the influence of IFC of companies on the success of their customers. The results show that the implementation of IFC in a company has a positive relationship on the success of its customers.
ER  -

TOMÁŠKOVÁ, Eva. Interfunctional Coordination and its Influence on Customer Success. \textit{Open Economics}. De Gruyter, 2018, roč.~1, č.~1, s.~105-114. ISSN~2451-3458. Dostupné z: https://doi.org/10.1515/openec-2018-0004.

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