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@article{2409479,
author = {Su, Jing Jing and Bayuo, Jonathan and Lin, Rose S Y and Baťalík, Ladislav and Chen, Xi and AbuandOdah, Hammoda and Chan, Engle Angela},
article_location = {LONDON},
doi = {http://dx.doi.org/10.1177/09697330231196226},
keywords = {Compassion; compassionate care; eHealth; healthcare professionals; nurse},
language = {eng},
issn = {0969-7330},
journal = {NURSING ETHICS},
title = {Providing compassionate care via eHealth},
url = {https://journals.sagepub.com/doi/10.1177/09697330231196226},
year = {2024}
}
TY - JOUR
ID - 2409479
AU - Su, Jing Jing - Bayuo, Jonathan - Lin, Rose S Y - Baťalík, Ladislav - Chen, Xi - Abu-Odah, Hammoda - Chan, Engle Angela
PY - 2024
TI - Providing compassionate care via eHealth
JF - NURSING ETHICS
PB - SAGE PUBLICATIONS LTD
SN - 09697330
KW - Compassion
KW - compassionate care
KW - eHealth
KW - healthcare professionals
KW - nurse
UR - https://journals.sagepub.com/doi/10.1177/09697330231196226
N2 - Background eHealth was widely used during the COVID-19 pandemic. Much attention was given to the technical aspects of eHealth, such as infrastructure and cost, while the soft skill of compassion remained underexplored. The wide belief in compassionate care is more compatible with in-person interactions but difficult to deliver via e-platforms where personal and environmental clues were lacking urges studying this topic. Purpose to explore the experience of delivering compassionate care via an eHealth platform among healthcare professionals working to contain the COVID-19 pandemic. Methods A qualitative study design with an interpretative phenomenological analysis approach was used. Twenty healthcare professionals (fifteen nurses and five physicians) who provided care using technology platforms, such as telephone hotlines, mobile apps, and social media, were interviewed individually.Ethical considerations Permission to conduct the study was obtained from the Institutional Review Board. Results Participants stated that "eHealth enabled compassionate care during the pandemic" by ensuring patient care availability and accessibility. They shared experiences of "communicating compassionate care via eHealth" with suggestions of addressing patients' needs with empathy, adopting a structured protocol to guide eHealth communication, and using more advanced visual-media methods to promote human-to-human interaction. They recommended "setting realistic mutual expectations" considering the limitations of eHealth in handling complex health situations and staffing shortages. Participants considered "low eHealth literacy hinders compassion." Additionally, they recommended the need for "institutional/system-level support to foster compassionate care." Conclusion Participants recognized the importance of integrating compassion into eHealth services. Promotion of compassionate care requires standardization of eHealth services with institutional and system-level support. This also includes preparing adequate staffing who can communicate compassionate care via eHealth, set realistic expectation, and adjust communication to eHealth literacy level while meeting the needs of their patients.
ER -
SU, Jing Jing, Jonathan BAYUO, Rose S Y LIN, Ladislav BAŤALÍK, Xi CHEN, Hammoda ABU-ODAH a Engle Angela CHAN. Providing compassionate care via eHealth. \textit{NURSING ETHICS}. LONDON: SAGE PUBLICATIONS LTD, 2024, 13 s. ISSN~0969-7330. Dostupné z: https://dx.doi.org/10.1177/09697330231196226.
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