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@inproceedings{589785, author = {Klapalová, Alena}, address = {Toruň, Polsko}, booktitle = {Conference Proceedings IX. Int. Conference of Doctoral Students}, edition = {první}, keywords = {value for customer; satisfaction; empirical research; index of customer satisfaction}, language = {eng}, location = {Toruň, Polsko}, isbn = {83-231-1978-3}, pages = {43-49}, publisher = {Nicholas Copernicus University in Toruň}, title = {Value for customer and satisfaction}, year = {2005} }
TY - JOUR ID - 589785 AU - Klapalová, Alena PY - 2005 TI - Value for customer and satisfaction PB - Nicholas Copernicus University in Toruň CY - Toruň, Polsko SN - 8323119783 KW - value for customer KW - satisfaction KW - empirical research KW - index of customer satisfaction N2 - Paper presents results of the authors own empirical research aimed at the factors of satisfaciotn of the customers of the independent retail outlets in Brno city. ER -
KLAPALOVÁ, Alena. Value for customer and satisfaction. In \textit{Conference Proceedings IX. Int. Conference of Doctoral Students}. první. Toruň, Polsko: Nicholas Copernicus University in Toruň, 2005, s.~43-49. ISBN~83-231-1978-3.
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