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@article{725607,
author = {Špaček, David},
article_location = {Kaunas},
article_number = {43},
keywords = {public management; public administration reform; quality excellence models; Common Assessment Framework},
language = {eng},
issn = {1392-1142},
journal = {Organizaciju vadyba: sisteminiai tyrimai},
title = {Common Assessment Framework: potential and factual issues in the Czech administrative practice},
volume = {43},
year = {2007}
}
TY - JOUR
ID - 725607
AU - Špaček, David
PY - 2007
TI - Common Assessment Framework: potential and factual issues in the Czech administrative practice
JF - Organizaciju vadyba: sisteminiai tyrimai
VL - 43
IS - 43
SP - 163 - 182
EP - 163 - 182
PB - Kaunas Vytauto Didžiojo Universitetas
SN - 13921142
KW - public management
KW - public administration reform
KW - quality excellence models
KW - Common Assessment Framework
N2 - The paper introduces the importance of quality and basic ideas of the Common Assesment Framework (CAF), gives a background on the methodology of the research. The first part focuses on the quality management support of the Czech central institutions. The second part discusses the selected self-evaluation practice in relation to the claimed benefits and discussed issues of the instrument within the territorial public administration. The article is a part of the preparatory work on the grant of the Czech Science Foundation (Grant no. 402/07/1486 - Measurement of Citizens' Satisfaction with Public Sector Services as Integral Part of Quality Management in Public Sector Organizations).
ER -
ŠPAČEK, David. Common Assessment Framework: potential and factual issues in the Czech administrative practice. \textit{Organizaciju vadyba: sisteminiai tyrimai}. Kaunas: Kaunas Vytauto Didžiojo Universitetas, 2007, roč.~43, č.~43, s.~163 - 182. ISSN~1392-1142.
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