2008
Quality Rhetoric and Citizens' Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration
ŠPAČEK, DavidZákladní údaje
Originální název
Quality Rhetoric and Citizens' Satisfaction Measurement - Selected Practice of the CAF Instrument in Czech Municipal Public Administration
Název česky
Rétorika kvality a měření spokojenosti občanů - vybraná praxe CAFu v české municipální veřejné správě
Autoři
ŠPAČEK, David (203 Česká republika, garant)
Vydání
The International Journal of Knowledge, Culture & Change Management, Australia, Common Ground Publishing, 2008, 1447-9524
Další údaje
Jazyk
angličtina
Typ výsledku
Článek v odborném periodiku
Obor
50600 5.6 Political science
Stát vydavatele
Austrálie
Utajení
není předmětem státního či obchodního tajemství
Kód RIV
RIV/00216224:14560/08:00025052
Organizační jednotka
Ekonomicko-správní fakulta
Klíčová slova anglicky
Public administration reform and modernization; Public management; Quality management; Citizen Satisfaction
Příznaky
Recenzováno
Změněno: 8. 4. 2009 13:37, doc. Ing. David Špaček, Ph.D.
V originále
The movement of quality is visible across European public administrations. The paper discusses approaches to quality management in the Czech public administration. It focuses on selected municipal practice of the Common Assessment Framework (CAF). The paper is based particularly on the analysis of self-assessment reports produced by self-assessment teams of 12 municipalities which implemented the instrument. The analysis focuses on their self-evaluations of CAF 2002s criteria which require practice of participatory decision-making and measurement of citizens/clients satisfaction. The paper was elaborated with the support of the Czech Science Foundation (Grant no. 402/07/1486).
Česky
The movement of quality is visible across European public administrations. The paper discusses approaches to quality management in the Czech public administration. It focuses on selected municipal practice of the Common Assessment Framework (CAF). The paper is based particularly on the analysis of self-assessment reports produced by self-assessment teams of 12 municipalities which implemented the instrument. The analysis focuses on their self-evaluations of CAF 2002s criteria which require practice of participatory decision-making and measurement of citizens/clients satisfaction. The paper was elaborated with the support of the Czech Science Foundation (Grant no. 402/07/1486).
Návaznosti
| GA402/07/1486, projekt VaV |
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