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@book{956102, author = {BUTTLE, F.}, address = {Amsterdam}, edition = {1.vyd.}, location = {Amsterdam}, isbn = {0-7506-5502-X}, publisher = {Elsevier}, title = {Customer relationship management :concepts and tools}, year = {2004} }
TY - BOOK ID - 956102 AU - BUTTLE, F. PY - 2004 TI - Customer relationship management :concepts and tools PB - Elsevier CY - Amsterdam SN - 075065502X ER -
BUTTLE, F. \textit{Customer relationship management :concepts and tools}. 1.vyd. Amsterdam: Elsevier, 2004, 359 pp. ISBN~0-7506-5502-X.
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