The course is also offered to the students of the fields other than those the course is directly associated with.
The capacity limit for the course is 30 student(s).
Current registration and enrolment status: enrolled: 89/30, only registered: 15/30, only registered with preference (fields directly associated with the programme): 10/30
Fields of study the course is directly associated with
The course is focused to the presentation of basic elements and contexts of the Service Science field. Withal it’s concept is built to understand the problem of Service Science in higher complex of circumstances – economics, social and particularly IT . The course emphasizes the role of IT in the field of services.
Goods and Service Dominant Logic
Role of information in in GDL and SDL
Service systems and imperfect information
Dual service system
Dynamic service system
IT in SDL
Software as a Service
Marketing concepts in SDL
Service Science, Management and Engineering
Case studies in service innovation. Edited by Linda A. Macaulay. 1st ed. New York: Springer, 2012. xiii, 231. ISBN 9781461419730. info
The science of service systems. Edited by Richard B. Chase - Haluk Demirkan - James C. Spohrer - Vikas Krishna. Dordrecht: Springer, 2011. xxiv, 358. ISBN 9781441982698. info
Service science, management and engineering : education for the 21st century. Edited by Bill Hefley - Wendy Murphy. New York: Springer, 2008. xxvi, 384. ISBN 9780387765785. info
Lectures are based on case studies which extend the theoretical backgrounds.
exam at the end of the semmester - written test (50% closed and 50% open questions)