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@inproceedings{1195416,
author = {Škapa, Radoslav},
address = {Kraków},
booktitle = {Carpathian Logistics Congress 2013},
edition = {1},
keywords = {Reverse flows; reverse logistics; services; empirical research},
howpublished = {paměťový nosič},
language = {eng},
location = {Kraków},
isbn = {978-80-87294-50-5},
pages = {102-107},
publisher = {Tanger s.r.o.},
title = {Substance of reverse flows in service industry},
year = {2014}
}
TY - JOUR
ID - 1195416
AU - Škapa, Radoslav
PY - 2014
TI - Substance of reverse flows in service industry
PB - Tanger s.r.o.
CY - Kraków
SN - 9788087294505
KW - Reverse flows
KW - reverse logistics
KW - services
KW - empirical research
N2 - The paper deals with a specific part of companies activities labelled as reverse logistics (RL). The aim of RL is to retrieve value from reverse flows, such as products scraps, production waste, packaging, returned products, etc. It is generally accepted that RL is an important cost element for part of companies or even for particular industrial sectors. Hundreds of papers were published on RL, but just tiny quantity of them focused on service industry. Despite the major role of services in developed economies, this specific industry remains "under-researched" in context of RL. Thus, the ambition of the paper is to shed light on RL in service companies. The immaterial character of products (or at least a part of product) as well as other typical features of services (like inseparability, variability, perishability, etc.) call for modification of the generally accepted constructs used in RL. Therefore, the papers’ aim is to analyze/modify one basic construct: reverse flows. So, the nature of reverse flows in services is analyzed and in the next step taxonomy of reverse flows in services is suggested. For this purpose we reprocessed the primary data collected through interviews with representatives of 169 service companies operating on Czech market.
ER -
ŠKAPA, Radoslav. Substance of reverse flows in service industry. In \textit{Carpathian Logistics Congress 2013}. 1. vyd. Kraków: Tanger s.r.o., 2014, s.~102-107. ISBN~978-80-87294-50-5.
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