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@inproceedings{1332814,
author = {Kaňovská, Lucie and Tomášková, Eva},
address = {Nizozemí},
booktitle = {Procedia - Social and Behavioral Sciences},
keywords = {Customer services; Interfunctional coordination (IFC); Market orientation; Manufacturers of electrical equipment; Manufactures of electronic component; Czech Republic.},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Nizozemí},
pages = {677-682},
publisher = {Elsevier},
title = {Trends in Customer Services and Interfunctional Coordination by Manufacturers},
url = {http://www.sciencedirect.com/science/article/pii/S1877042815058346},
year = {2015}
}
TY - JOUR
ID - 1332814
AU - Kaňovská, Lucie - Tomášková, Eva
PY - 2015
TI - Trends in Customer Services and Interfunctional Coordination by Manufacturers
PB - Elsevier
CY - Nizozemí
KW - Customer services
KW - Interfunctional coordination (IFC)
KW - Market orientation
KW - Manufacturers of electrical equipment
KW - Manufactures of electronic component
KW - Czech Republic.
UR - http://www.sciencedirect.com/science/article/pii/S1877042815058346
N2 - The purpose of the paper is to describe the most important trends by manufacturers producing electric equipment and electronic components in the Czech Republic. We focus on customer services and interfunctional coordination (IFC), part of market orientation. We prepared questionnaire in the form of the Likert scale. Sixty companies participated in our research. The crucial trends in customer services are: (1) New products are developed, tested and improved according to customer needs; (2) Respondents clearly understand strategic importance and benefits of providing customer services; (3) Provided products are both delivered in time and in very good technical conditions according to customer orders; (4) Respondents enable repeated using products by help of after-sale service, renovation or refurbishing items for their customers. The crucial trends in IFC are: some companies have gaps in (1) information coordination; (2) gaining and analysing information about external environment; (3) and attitude of their workers towards a company.
ER -
KAŇOVSKÁ, Lucie a Eva TOMÁŠKOVÁ. Trends in Customer Services and Interfunctional Coordination by Manufacturers. In \textit{Procedia - Social and Behavioral Sciences}. Nizozemí: Elsevier, 2015. s.~677-682. ISSN~1877-0428.
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