DYCHÉ, Jill. The CRM handbook: A business Guide to Customer Relationship Management. Fifteenth printing. Indiana, US: Addison-Wesley, 2012. ISBN 978-0-201-73062-3.
Other formats:   BibTeX LaTeX RIS
Basic information
Original name The CRM handbook: A business Guide to Customer Relationship Management
Authors DYCHÉ, Jill.
Edition Fifteenth printing. Indiana, US, 2012.
Publisher Addison-Wesley
Other information
Type of outcome Book on a specialized topic
Confidentiality degree is not subject to a state or trade secret
ISBN 978-0-201-73062-3
Changed by Changed by: Lenka Hráčková, učo 97088. Changed: 23/11/2016 15:48.
PrintDisplayed: 14/8/2020 05:17