Reverse logistics as a source of the process and product
innovation: an empirical study

D 2018

Reverse logistics as a source of the process and product innovation: an empirical study

ŠKAPA, Radoslav

Základní údaje

Originální název

Reverse logistics as a source of the process and product innovation: an empirical study

Autoři

ŠKAPA, Radoslav (203 Česká republika, garant, domácí)

Vydání

Delft, Proceedings from the 13th International Forum on Knowledge Asset Dynamics, od s. 881-889, 9 s. 2018

Nakladatel

Institute of Knowledge Asset Management

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Nizozemské království

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

paměťový nosič (CD, DVD, flash disk)

Kód RIV

RIV/00216224:14560/18:00101262

Organizační jednotka

Ekonomicko-správní fakulta

ISBN

978-88-96687-11-6

Klíčová slova anglicky

reverse logistics; managerial perception; knowledge management; empirical research; customer management

Příznaky

Mezinárodní význam, Recenzováno

Změněno: 1. 4. 2019 08:39, Mgr. Daniela Marcollová

Anotace

V originále

The article presents an analysis between reverse logistics and process improvement and product design; more specifically it explores if and how the companies utilize reverse logistics and reverse flows (returned products and accompanied information flow) for improvement activities. To learn about customer expectation and experience with the product (i.e., to extend the customer knowledge) is an indirect benefit that reverse logistics can generate if managed properly. Practical implications – The results document that reverse flows and reverse logistics can generate more than just cost savings, which was perceived as its dominant function. More specifically, management of reverse flows can be a stable component of knowledge management system, the component that provides the companies with feedback about customer dissatisfaction (and other facts such as expectations, or user experience), which can be effectively employed in the innovation activities.

Návaznosti

GA16-16260S, projekt VaV

Název: Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování

Investor: Grantová agentura ČR, Přístup managementu k redukci zpětných toků ve vazbě na spokojenost zákazníků a neustálé zlepšování

Citovat

ŠKAPA, Radoslav. Reverse logistics as a source of the process and product innovation: an empirical study. In Han van der Meer, Guido Einthoven, Giovanni Schiuma. Proceedings from the 13th International Forum on Knowledge Asset Dynamics. Delft: Institute of Knowledge Asset Management, 2018, s. 881-889. ISBN 978-88-96687-11-6.

@inproceedings{1449938,
   author = {Škapa, Radoslav},
   address = {Delft},
   booktitle = {Proceedings from the 13th International Forum on Knowledge Asset Dynamics},
   editor = {Han van der Meer, Guido Einthoven, Giovanni Schiuma},
   keywords = {reverse logistics; managerial perception; knowledge management; empirical research; customer management},
   howpublished = {paměťový nosič},
   language = {eng},
   location = {Delft},
   isbn = {978-88-96687-11-6},
   pages = {881-889},
   publisher = {Institute of Knowledge Asset Management},
   title = {Reverse logistics as a source of the process and product innovation: an empirical study},
   year = {2018}
}

TY  - CONF
ID  - 1449938
AU  - Škapa, Radoslav
PY  - 2018
TI  - Reverse logistics as a source of the process and product innovation: an empirical study
PB  - Institute of Knowledge Asset Management
CY  - Delft
SN  - 9788896687116
KW  - reverse logistics
KW  - managerial perception
KW  - knowledge management
KW  - empirical research
KW  - customer management
N2  - The article presents an analysis between reverse logistics and process improvement and product design; more specifically it explores if and how the companies utilize reverse logistics and reverse flows (returned products and accompanied information flow) for improvement activities. To learn about customer expectation and experience with the product (i.e., to extend the customer knowledge) is an indirect benefit that reverse logistics can generate if managed properly. Practical implications – The results document that reverse flows and reverse logistics can generate more than just cost savings, which was perceived as its dominant function. More specifically, management of reverse flows can be a stable component of knowledge management system, the component that provides the companies with feedback about customer dissatisfaction (and other facts such as expectations, or user experience), which can be effectively employed in the innovation activities.
ER  -

ŠKAPA, Radoslav. Reverse logistics as a source of the process and product innovation: an empirical study. In Han van der Meer, Guido Einthoven, Giovanni Schiuma. \textit{Proceedings from the 13th International Forum on Knowledge Asset Dynamics}. Delft: Institute of Knowledge Asset Management, 2018, s.~881-889. ISBN~978-88-96687-11-6.

Přehled o publikaci